Process Transformation Supervisor

Job Responsibilities:

• Assist in guiding complex transformation journeys and achieving measurable outcomes.
• Support Head of Transformation to build strong knowledge of strategic transformation culture across the bank domains and employees.
• Coordinate effective and efficient communication between cross-functional delivery teams, ensuring the successful implementation of transformation objectives in coordination with other process-related functions.
• Help in identifying opportunities for process improvement and leverage technology to enhance operational efficiency.
• Coordinate between transformation projects stakeholders and keep track of progress and milestones.
• Support programs through the human aspect of transformation, ensuring alignment, adoption, and sustainability of new processes.
• Support in designing and implementing digital solutions that provide seamless, personalized, and efficient services to customers, increasing satisfaction and loyalty.
• Report regularly to the Head of Process Management on the progress, challenges, and successes of reengineering programs.
• Any special assignments or tasks from head of policies & procedures and process reengineering.

Job Requirements:

• Bachelor's degree in Business Administration or a related field from a reputable university.
• 5+ years of banking experience.
• Strong process analysis and reengineering methodologies.
• Critical thinking and problem-solving abilities.
• Data analysis and statistical tools proficiency.
• Project coordination skills.
• Workshop facilitation and stakeholder engagement.
• Change management awareness.
• Business case development and financial analysis.
• Excellent communication and presentation skills.
• Understanding of banking operations and systems.
• Collaborative and team-oriented approach.

Job Type: Full-time