Processor Cash Payments and Reconciliations

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Processor Cash Payments and Reconciliations

In this role, you will:

• Payment Investigations deals with the handling and resolution of queries received from customers and banks related to payments that have already been processed. Responsible for handling Investigations on PEGA Platform, Pass payments adjustments entries on client accounts, internal accounts & Nostro accounts. Investigating and identify root cause for an inward or outward payment enquiry and ensure timely resolution.
• Responsible to contact external banks through SWIFT correspondence messages as and when required. Independently investigate and identify root cause for an enquiry.
• Independently review Nostro accounts & ensure all outstanding debits & credits are cleared as per timelines.
• Responsible to follow up with external banks for details, confirmation and recall of funds.
• Review and verify Correspondence & Payment adjustments in accordance with the currency cut-off. Acquire and update knowledge on procedures and products.
• Responsible to ensure each call / work is completed in accordance with established procedures and standards. Support achievement of team objectives End to end ownership of all activities.
• Identify and escalate potential complaints. Responsible to undertake work without any Ops Losses (Actual, Potential or Near Misses) due to errors.

To be successful you will:

• Previous experience in the banking or finance industry. Knowledge of Swift payments and able to decode all Message Types (MT and MX) is desired.
• Knowledge of Payments processing and Payments Investigation’s case handling is desired.
• Proven track record of strong focus towards high levels of Quality and Customer Service, Strong Relationship building skills as requires coordination with onshore/offshore teams in day-to-day activities
• Responsible to independently process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked.
• Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank.

hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***