Processor - Court Orders

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

The Opportunity:

Court Order Processor will be supporting customers by providing list of services to action third party requests comes from Central Bank and different Legal authorities.

The Responsibility:

Court Order Processor will be responsible for the below:

• Meet Daily/Monthly targets on productivity and quality as per the targets and metrics defined for the process.
• Ensure that the process related procedures are implemented and followed, and that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
• Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target.
• Build professional relationships with colleagues in his/other areas and with the BP as well.
• Ensure that the productivity, quality levels are achieved as per the standards sent for the process and that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks and provide the authorities the required information by prepare the reply letter.
• Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally and Demonstrate ways to improve customer service, increase productivity.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation and maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.

Requirements

• Banking Operations or IWPB and Legal experiences are a must.
• Excellent command of English language (written & speaking).
• Ability to work under flexible shifts.
• Is accountable for the effective cascade of communication across the team and the delivery & continuous improvement of performance
• Strong customer orientation and passionate about delivering superior customer service Meet or exceed PLAs; reduce operational risk
• Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver, fast learner and have a “can do” approach.
• Ability to take complete ownership and facilitate end to end customer journey and to understand complex concepts and extract relevant information from extensive documentation quickly
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (Egypt) Private LTD***