Procurement Operations Analyst

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody’s perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary:

As the primary point of contact for business partners across the organization, this role delivers exceptional customer service and supports all procurement operations related needs. Responsibilities include managing ServiceNow requests, shared mailboxes, and incoming inquiries; coordinating with cross-functional teams; and supporting Third Party Risk Management activities. The role also researches and resolves issues, identifies improvement opportunities and contributes to monthly reporting. Strong communication, analytical skills, and the ability to work with data are essential for success.

Responsibilities

• Supports the full procure-to-pay lifecycle, including stakeholder management, vendor engagement, and critical issue resolution
• Research, analyzes, and responds to incoming inquiries; assigns tasks to category managers and provides timely updates on open requests
• Prepares weekly, monthly, and quarterly reporting by extracting and analyzing data from multiple sources
• Documents and maintains Procurement processes, procedures, and workflows through interviews, review of materials, and development of supporting documentation
• Identifies bottlenecks and root causes, drives issues to resolution, and recommends process improvements and automation opportunities
• Maintains the Procurement SharePoint site, ensuring content accuracy and timely updates
• Collaborates with cross-functional teams such as IT, Finance, Legal, Security, and Compliance to support procurement operations and organizational requirements
• Supports adoption of new processes, tools, and system enhancements

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• Bachelor's Degree Required - Preferred

Work Experience

• Experience Details Required/ Preferred
• 2+ years' Experience in a procurement operations role, with a strong emphasis on administering procurement tools and systems and delivering exceptional customer service Required
• 2+ years' Experience supporting organizational change and working effectively in ambiguous environments Required
• 2+ years' Experience supporting global teams Required
• 2+ years' Experience with Third Party Risk Management programs and systems, such as ProcessUnity Required
• Experience with workflow/ticketing systems such as ServiceNow Preferred
• Experience with Oracle Reporting and Oracle Procurement Preferred

Skills and Abilities

• Strong documentation skills, including developing process flows, policies and procedures, and system or process
• testing scripts
• Understanding of vendor risk, due diligence, or compliance frameworks
• Ability to follow governance processes and ensure documentation accuracy
• Analytical thinking and sound decision-making abilities
• Familiarity with process improvement methodologies (Lean, Six Sigma, etc.)
• Strong inquiry management and customer service skills
• Effective verbal and written communication across teams and organizational level
• Strong prioritization, organization, and time-management abilities
• Ability to work both independently and collaboratively in a fast-paced, evolving environment
• Quick learner with the ability to develop new skills
• Proactive approach to following up on open issues, taking initiative, and escalating problems when needed
• Strong technical aptitude with proficiency in Microsoft Office applications
• Ability to quickly understand and navigate the full procure-to-pay (P2P) cycle
• Ability to support workflow improvements and identify automation opportunities

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.