Procurement Operations – Helpdesk Services Analyst

Job Description

Job Title – Procurement Operations – Helpdesk Services Analyst
Location: Bangalore India.

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Summary:

The Procurement Operations Analyst (Helpdesk) responsible for providing timely and accurate support for procurement -related queries and issue. The role involves managing internal helpdesk requests, resolving supplier inquiries, supporting sourcing and contracting activities, and troubleshooting procurement system challenges.

Responsibilities:

• Manage internal user helpdesk requests and resolve procurement-related queries promptly and accurately
• Respond to supplier inquiries and assist with issue resolution related to procurement processes and systems.
• Provide support for sourcing, contracting, and procurement system issues as needed
• Identify and recommend process improvements related to the operation of tasks such as increasing efficiency, effectiveness and improvement of customer service.
• Maintain accurate records of queries, resolutions, and actions to ensure compliance and audit readiness

Position requirements:

• 3 years of experience in procurement or supply chain management, across indirect and direct categories.
• Experience managing user queries and resolving supplier issues in a shared services environment
• Experience working in aerospace or defence, or other complex manufacturing industry
• Understanding of procurement policies, governance frameworks and compliance assessments related to aerospace and defence.
• Working knowledge of SAP, Ivalua, Coupa
• Proven track record in delivering business results and achieving objectives.
• Demonstrated experience in delivering excellent customer service and influencing others.
• Proven track record in delivering business results and achieving objectives

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided.

Job Category

Procurement

Posting Date

19 Feb 2026; 00:02