Producer Support Specialist

Are you passionate about delivering an exceptional producer experience and serving as a trusted point of contact for their ongoing support needs? As a Producer Support Specialist, you will manage all aspects of support for producers, agencies, and brokerage houses, including licensing functions. In this role, you will serve as a liaison between external partners and internal teams, ensuring compliance with company and state regulations for licensing insurance personnel, and processing applications, appointments, renewals, and cancellations for agent licenses. Your work will strengthen relationships with external partners, ensure operational accuracy, and consistently enhance the overall producer experience.

At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position In Western Washington varies between $60,435.00 – $84,533.00, and for Eastern Washington varies between $56,145.00 - $78,532.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza, intends to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.

• Manage end-to-end licensing and renewal processes for producers, agencies, and brokerage partners
• Serve as the primary point of contact for licensing-related inquiries, ensuring timely and accurate resolution
• Maintain and audit producer records, including oversight of commission validation and reporting accuracy
• Collaborate with internal departments to resolve licensing, contracting, and compliance issues efficiently
• Communicate regulatory updates and deliver internal training on changes to licensing requirements
• Ensure all licensing activities are conducted in accordance with company policies and state regulations
• Identify and implement improvements to licensing workflows, systems, and data quality
• Participate in client meetings and partner with account teams to support producer and agency relationships
• Support upload and management of broker quotes into the CRM database, ensuring accuracy and accessibility.
• Monitor and report on licensing and broker quote metrics to leadership, highlighting trends, risks, and opportunities for improvement.
• Support and implement broker onboarding improvements to enhance efficiency, consistency, and producer experience.
• Stay up-to-date on industry regulations, licensing requirements, and best practices to proactively mitigate compliance risks.

The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.

• 2 to 4 years of experience in customer service, account support, or operations, preferably within the insurance or healthcare industry
• Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail
• Excellent verbal and written communication skills with a professional, client-focused approach
• Proven ability to build and maintain strong relationships with clients, producers, agencies, and external partners
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience working with CRM systems such as Salesforce
• Experience working with CRM systems such as Salesforce
• Familiarity with producer licensing, appointments, and regulatory requirements; knowledge of state DOI or OIC guidelines is a plus
• Strong understanding of compliance-driven processes and regulatory environments
• Demonstrated ability to identify and implement process improvements, and adopt new tools to enhance operational efficiency and the producer experience
• Self-motivated, adaptable, and able to work effectively in a fast-paced, high-volume environment

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.