Product Analyst

About the Job

Company Description

OBSS is Turkey’s largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Business Analyst to join us and contribute to building high-quality, end-to-end solutions that create real business impact.

OBSS is looking for a Product Analyst to join our product teams and support the analysis, documentation, testing, and customer-facing activities of our software products. This role is well-suited for candidates who want to grow within product teams and gain hands-on experience across the full product lifecycle (from inception to operation and global support). You will work closely with Product, Development, Sales, Marketing, and Customer Support teams, contributing to product quality, customer satisfaction, and continuous improvement.

Qualifications / Technical Skills

• Minimum 2 years of experience in product analysis, business analysis, software analysis, or related roles
• Bachelor’s degree in Engineering or a related field
• Experience or strong interest in working within product teams
• Ability to analyze products and features from both functional and end-user perspectives
• Experience or hands-on involvement in requirements analysis, documentation, and testing
• Familiarity with the Atlassian product family (e.g. Jira, Confluence, etc.) is a plus. Admin level experience is a major plus
• Knowledge in at least one of SDLC, Agile, ITSM, Project Management processes and reporting is a plus
• Strong written and spoken English skills is a must
• Good communication and documentation skills
• Strong analytical mindset with attention to detail
• Ability to work in a fast-paced, collaborative environment

Responsibilities

• Analyze software products from both business and user perspectives. Gather, analyze, and document product & customer requirements.
• Prepare and maintain product documentation, including specifications and user guides
• Build systematic work products, ensure traceability, avoid unnecessary & excessive documentation.
• Participate in testing activities
• Monitor new releases and support post-release activities
• Respond to customer support requests (including support tickets, web community Q&A, and online meetings with global native/non-native English speaker customers)
• Participate in customer demos, support calls, and product walkthroughs
• Support Sales and Marketing activities such as content preparation, content review, demo support, video recordings, and customer meetings
• Collaborate closely with product and development teams to ensure clear communication and alignment

Additional Informations :

Professional Growth & Learning

As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement.

Company Culture and Values

We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued.

Benefits and Perks

We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.