Product and customer experience assistant (Rare plant shop)

Role: Product & Customer Experience Assistant (Rare Plant Shop)
Location: Lake Worth, Florida – On-site
Type: Full-time, Mon–Fri 12pm–8pm
Pay: $18–$21 per hour, Bonuses based on sales targets

Mission

Keep our rare plant customers thrilled and our online platforms polished. You’ll manage day-to-day communication, product uploads, and backend organization so the founder can focus on growth and sourcing incredible plants.

What Success Looks Like (Outcomes)

Within 90 days, you are:

• Uploading and updating new products daily with accurate photos, titles, pricing, and inventory.
• Maintaining a beautiful, easy-to-navigate website that stays current and drives sales.
• Responding to all customer messages within 3 hours with friendly, helpful answers.
• Increasing repeat orders and positive reviews from existing customers.
• Keeping our sales platform listings clean, accurate, and up to date.
• Take photos and video for the founders to create on-brand social content with.
• Improving simple systems (folders, templates, checklists) for faster, smoother operations.

Key Responsibilities

Product & Website Management

• Upload new products (photos, titles, descriptions, pricing, inventory) to the website and sales platforms.
• Audit listings regularly to ensure accuracy and remove or update sold-out items.
• Keep collections, categories, and featured products current and visually appealing.
• Coordinate with the founder on pricing, promotions, and featured listings.

Customer Communication & Retention

• Answer DMs, emails, and comments quickly and thoughtfully.
• Help customers choose plants, care for them, and resolve issues.
• Follow up with past buyers for reviews, referrals, and repeat sales.
• Track common customer questions and suggest FAQ or help resources.

Social Media & Content

• Take on-brand social photos and video for the founders to create content with.
• Engage with our collector community warmly and consistently.

Admin & Systems

• Maintain organized digital files, templates, and SOPs.
• Suggest and implement process improvements (filters, checklists, canned responses).

Requirements

• 1–3 years in an administrative, customer service, or coordinator-type role.
• Excellent written communication and attention to detail.
• Strong organization and ability to manage multiple small tasks.
• Tech-comfortable: able to learn website platforms, social tools, and backend systems quickly.
• Bonus: Interest in rare plants, collectibles, or enthusiasm to learn.

Traits That Win Here

• Responsible: You do what you say, when you say.
• Proactive: You spot problems and fix them before being asked.
• People-first: You genuinely enjoy helping customers.
• System-thinker: You love checklists, templates, and creating order.

About Us

Next World Exotics is an international retailer and plant nursery serving collectors of rare aroids, cactus, specimen crystals, and minerals. We’ve built a reputation as industry trailblazers forecasting trends, curating world-class specimens, and cultivating a passionate collector community.
Attention to detail, white-glove service, and long-term client relationships are non-negotiable here. Our customers trust us with rare plants they’ve waited years to find, and we honor that trust with care and precision.
We’re entering our next phase of growth, expanding our online store and educational offerings while building a larger facility. If you love rare plants, collectibles, and creating systems that keep operations seamless, you’ll fit right in.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid time off

Application Question(s):

• In the last 3 years, what roles have you had that involved customer service, admin, or social media?
• On a busy day with 10+ different tasks, how do you keep track of everything you need to do?
• What is the average number of customer emails or DMs you've answered daily in past positions?
• What is your average typing speed?

Education:

• Associate (Preferred)

Ability to Commute:

• Lake Worth, FL 33462 (Preferred)

Work Location: In person