Product & Application Engineer (UAE National)

About Alfa Laval

Alfa Laval Middle East is a regional branch of Alfa Laval, a global leader in heat transfer, separation, and fluid handling technologies. Headquartered in Sweden, Alfa Laval operates in more than 100 countries, with the Middle East office serving key markets such as the UAE, Saudi Arabia, Qatar, and other GCC countries.

Job Description

• Work with existing relations or in products and in what is generated by sales team

• Lead the technical part of a customer requests making visits (physically or virtually), meetings and interactions to customers, focusing on product presentations to offer a customized value proposition to the customer.

• Lead and Support in the quotation process in a customer project.

• Run virtual meetings, virtual seminars and webinars to increase awareness of AL products and services

• Be product champion in a product launch campaign or in product campaigns and drives.

• Be local trainer for a specific product and application: Define and delivery local training programs for the AL employees, channels and customers.

• Use the One CRM tool and other tools in a consistent and qualitative way, to support the sales process and take decisions

• Responsible to ensure business principles and governance are adhered to within area of responsibility

Knowledge

• Technical knowledge.
• Product knowledge and deep understanding of the customer process and applications.
• Competent in various separation processes and products.
• Express (written & verbal) in an appealing way: personal (authentic), concise, relevant.
• Use active listening.
• Have a social media active profile and use digital channels to increase network and secure presence Digital customer support interaction
• Proactive, Service minded, strong in customer care and take quick actions
• Ability to train and coach others on P&A certifications

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.