Product Definition Analyst 4

Job Title

Job Summary

Primary Responsibilities

• Analyze and consolidate business requirements, develop solution concepts, estimate effort for specification and validation, and maintain product and process knowledge.
• Create solution documentation—including Feasibility Studies, Solution Overview Documents, Interface Control Documents (ICDs), Unified Modeling Language (UML) diagrams, and Application Programming Interface (API) specifications—and facilitate walkthroughs with stakeholders.
• Support validation activities by contributing to test strategy, reviewing test plans, ensuring traceability to specifications, and investigating and prioritizing reported incidents.
• Collaborate with Product Management, Project Management, Customer Services, Implementation, Migration, and Development teams while engaging with customers throughout analysis, testing, and implementation phases.
• Contribute to product‑related content such as Requests for Proposal (RFPs), Requests for Information (RFIs), documentation, presentations, and demos, and support successful product launches and team events.

Required Qualifications

• Extensive relevant experience (typically 10+ years) in product definition, business analysis, system flow assessment, and functional design.
• Skilled in tools and technologies such as Representational State Transfer (REST), Simple Object Access Protocol (SOAP), JavaScript Object Notation (JSON), eXtensible Markup Language (XML), Postman, Soap UI, and Microsoft Office.
• Ability to design solution documentation such as UML diagrams, ICDs, API specifications, sequence diagrams, and user guides.
• Experience working in Agile environments and collaborating with diverse, cross‑functional teams to support high‑quality delivery.
• Strong verbal and written communication skills, with the ability to work effectively in inclusive and multicultural team environments.

Preferred Qualifications

• Experience with at least one programming language (e.g., C/C++, Java, Python, SQL).
• Experience in the travel domain in a business analysis capacity.

Role Competencies

• Applies specialized functional knowledge, contributes to team problem‑solving, and supports colleagues where needed.
• Identifies dependencies and improvement opportunities and delivers on team commitments.
• Works independently with support on only the most complex situations.
• Ideal Candidate

• Enjoys transforming complex business needs into clear, structured functional solutions.
• Communicates effectively with both technical and non‑technical audiences and values inclusive collaboration.
• Demonstrates curiosity, adaptability, and the willingness to learn new tools and processes.
• Approaches challenges with a solution‑oriented and analytical mindset.
• Thrives in a diverse and cross‑functional environment, engaging positively with global stakeholders.
• What We Offer

• Opportunities to work on impactful products used by global customers.
• A collaborative, inclusive, and multicultural workplace that values diverse perspectives.
• Professional development resources, mentorship, and learning opportunities.
• Flexible working practices to support work–life balance.
• A culture committed to innovation, continuous improvement, and employee well‑being.