Product Designer

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Product Designer

Location: JACKSON, MI, US

Company: Consumers Energy

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This position is onsite minimally 3 days a week at One Energy Plaza located in Jackson, MI. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

This position is not open to sponsorship

General Summary of Job Responsibilities

The Applications and Analytics team is at the heart of innovation, powering Michigan’s future by crafting cutting-edge digital solutions that transform how our customers and communities experience energy. Guided by our Digital First strategy, we harness modern technical practices and agile methodologies to create intuitive, impactful software that drives measurable business value and enhances user experiences. Join a dynamic team where collaboration, creativity, and impact converge!

We partner closely with business teams to uncover digital opportunities, prioritize high-impact outcomes, and deliver trustworthy, user-friendly technology. By embracing our CE Way principles—engaging on solutions, illuminating priorities, and minimizing waste—we build systems that are simple, helpful, and valuable. If you’re passionate about innovation, community, and shaping a sustainable energy future, come grow with us at Consumers Energy!

The Product Designer plays a critical role in creating user-centered designs that enhance overall user experience. This position combines creativity, technical expertise, and problem-solving skills to design products that are functional, visually appealing, and easy to use. The Product Designer is responsible for driving adoption by crafting experiences that are simple, enjoyable, and effective. Collaboration with software engineers is essential to ensure design feasibility and successful implementation.

Essential Duties and Responsibilities

Collaborate with cross-functional teams to drive user adoption and align experiences with business objectives.
Define and document user experience patterns, behavioral models, and interaction frameworks to ensure consistency.
Advocate for end users by conducting research, developing persona-based requirements, performing task analysis, and creating use cases.
Conduct usability testing and analysis to ensure ease of use across customer segments.
Translate insights into journey maps, task flows, personas, and design strategies that inform product direction.
Analyze product usage data and feedback to iterate and improve existing experiences.
Promote accessibility and inclusive design principles.
Perform other duties as assigned.

Knowledge/Skills/Abilities

Detail-oriented with a strong focus on quality and user experience.
Ability to define user flows, interaction patterns, and holistic product experiences aligned with user needs.
Creative and data-driven problem-solving skills.
Strong communication and collaboration capabilities.
Deep understanding of human-centered design principles and usability best practices.
Familiarity with accessibility standards and inclusive UX methodologies.
Ability to frame complex problems and propose clear, actionable design strategies.
Comfortable working in cross-functional environments and coordinating across teams.
Continuous learner, staying current with digital trends and best practices.

Education/Experience

Bachelor's degree in Graphic Design, Interaction Design, Human Computer Interaction, Information Architecture or Library Science, Computer Science, or a related field with two (2) or more years of experience in product design field
- [OR] Associate’s degree in Graphic Design, Interaction Design, Human Computer Interaction, Information Architecture or Library Science, Computer Science, or a related field with four (4) or more years of experience in product design field
- [OR] High school diploma with six (6) or more years of experience in product design field

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

Competitive compensation packages
Medical, Dental and Vision
401k with company match
Paid parental leave
Up to 13 paid Holidays
Paid time off
Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

Job Segment: User Experience, Sustainability, Computer Science, Testing, Technology, Energy, Research

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