Product Experience Analyst - Voice

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, innovative environment? If so, US Mobile is looking for you!

As a Product Experience Analyst (Voice Agents), you'll play a key role in shaping the customer journey, bridging the gap between customers and internal teams, and driving improvements in our consumer wireless experience.

What You'll Do:

- Act as the link between customers and departments to ensure a seamless experience.

- Define and execute a customer experience (CX) strategy across all interactions.

- Work cross-functionally to optimize processes, products, and technology.

- Analyze customer feedback and data to identify pain points and opportunities.

- Monitor interactions to ensure alignment with our human-centered approach.

- Continuously innovate and enhance the customer experience.

What We’re Looking For:

✅ Bachelor’s degree in a relevant field.

✅ Strong communication skills (written & verbal).

✅ A customer-centric mindset with a proactive approach.

✅ Ability to collaborate effectively across teams.

✅ A passion for learning and adapting in a dynamic environment.

Pay: Rs115,000.00 - Rs150,000.00 per hour

Work Location: In person