Product & Implementation Analyst

Who we are:

Matrix Pointe Software is a rapidly growing entrepreneurial Cleveland-based software company that provides cutting edge enterprise software solutions for the justice system including prosecutors, courts, law enforcement agencies, state boards, and jail systems. Our commitment to and reputation for service, innovation and delivering strategic solutions has resulted in our continuous growth. We have a truly great and supportive team and fun workplace.

This position is in our Westlake office with the potential for an optional hybrid work model.

Job Objective:

To test, implement and train our suite of products, support our clients, provide product demonstrations to prospective clients, conduct deep analysis and document development specification for new product features.

This person joins a team of talented attorneys and subject matter experts who work collaboratively with software engineers, product managers, and clients.

Responsibilities:

Serve as project leader for software implementations and client staff trainer for prosecutors, investigators, police, courts, and government agencies. Travel is required.

Serve as a software product expert. Assess client requirements for new software features, including understanding client's current process. Collaborate with software engineers, designers, and clients to analyze features. Document development specifications. Create test scripts, and thoroughly test new software applications and features.

Provide support to our clients.

Deliver product demonstrations for prospective clients. Attend events such as conferences and seminars. Draft responses to prospective client requests for proposals to implement case management software.

Skill Set:

• Problem solving
• Technical capacity
• Communication
• Initiative, can-do attitude
• Motivated self-starter
• Learning/adaptability
• Eye for detail
• Organization
• Strong work ethic

Qualifications:

• Must be a U.S. citizen to apply for this position
• Bachelor’s degree, a criminal justice or other legal or management information systems degree a plus
• Minimum of 3 years of work experience in field, preferably in the criminal justice system (law enforcement, prosecution, defense, courts), computer information systems or management information systems
• Ability to work individually with minimal supervision as well as part of a team in a fast-paced and dynamic environment
• High level of commitment to exceptional customer service and relationship building; integrity and an outgoing personality a must

EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, decisions regarding hiring, promotions, and other terms of employment and termination will be made without respect to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, genetic information, political affiliation, veteran or Vietnam Era Veteran Status, disability, or any other characteristic protected by law.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Dependent health insurance coverage
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• This position requires an FBI background investigation and U.S. citizenship upon hire. Can you meet these requirements?

Willingness to travel:

• 25% (Required)

Work Location: In person