Product Introduction Support Manager

Your future role

Take on a new challenge and apply your industrial and technical expertise in a new cutting-edge field. We are seeking a highly skilled and motivated Industrial Support Manager to join our team. This role is critical in ensuring operational efficiency, technical support, and continuous improvement across our industrial sites. The ideal candidate will possess strong problem-solving abilities, technical expertise, and a proactive approach to supporting Commissioning, Warranty, production and maintenance activities.

We’ll look to you for:

• Contribute to continuous improvement initiatives to enhance maintenance procedures and passenger experience.
• Provide technical support and guidance on Commissioning, warranty and maintenance operations for Passenger Rail Cars and Locomotives.
• Ensure compliance with safety, quality, and regulatory standards during field support activities.
• Collaborate with the Engineering Manager to plan and prioritize maintenance tasks.
• Diagnose complex technical issues and propose effective solutions.
• Liaise with clients and operators to understand their needs and ensure customer satisfaction.
• Prepare and present detailed reports on field activities and project progress.
• Train and mentor junior staff in maintenance best practices and company standards.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Mechanical, Electrical, or Industrial Engineering,
• Minimum 5 years relevant experience,
• Knowledge of maintenance procedures, fleet support, and operational efficiency in rail or related industries (aviation, bus, large-scale fleet maintenance, or military maintenance),
• Familiarity with production/assembly/site management or methods engineering,
• Proficiency in process-oriented frameworks (Kaizen/5S, task sequencing, maintenance scheduling/planning),
• Strong computer proficiency (Microsoft Office suite),
• Experience or understanding of Passenger Rail Car maintenance and field support (preffered),
• Strong organizational and project management skills,
• Experience managing people and coaching/mentoring teams,
• Willingness to travel (up 65% of the time).
• Bilingual skills a plus (French or Spanish); English mandatory,
• Lockout/tagout and general safety certifications/knowledge is a plus.

Things you’ll enjoy

• Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
• Work with cutting-edge technology and innovative solutions in the passenger rail industry,
• Utilise our flexible and supportive working environment, designed to promote collaboration and continuous learning,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Progress towards professional growth and leadership opportunities in a dynamic and inclusive environment,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, 401k).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Nearest Major Market: Philadelphia
Job Segment: Technical Support, Project Manager, Manager, Technology, Management