Product Launch & E-Commerce chat support Specialist (Shopify)

Company Overview:

We are an inbound customer service provider supporting clients across the US, Canada, and Europe. Operating 24/7, we are seeking serious, experienced candidates with prior inbound Customer Service Representative (CSR) experience, particularly in e-commerce platforms. Experience supporting US- or UK-based campaigns is highly preferred.

Key Responsibilities:

· Conduct product research using market trends, customer behavior insights, and analytical tools to identify winning products for Shopify stores.

· Manage Private Label (PL) product launches on Shopify, applying proven strategies for successful market entry.

· Analyze Shopify store sales data, competitor offerings, and market trends to optimize product positioning, pricing, and promotions.

· Handle end-to-end Shopify store management, including product listings, SEO-optimized descriptions, high-quality images, and app integrations for improved store performance.

· Coordinate with suppliers for sourcing, sampling, negotiation, and inventory planning to ensure timely stock availability.

· Provide prompt and professional customer support via email and live chat, addressing inquiries, resolving issues, and maintaining high customer satisfaction.

· Monitor product performance, track sales metrics, and maintain detailed reports to guide future business strategies.

· Ensure smooth workflow from product research to launch, ongoing store operations, marketing campaigns, and order fulfillment while maintaining excellent customer experience.

Requirements:

• Proven experience in managing Shopify store operations and product launches, including Private Label (PL) products.
• Strong understanding of the US ecommerce market and Shopify platform features.
• Ability to interpret and analyze sales data, customer behavior, and market trends to optimize product performance.
• Experience with sourcing products (domestic and international suppliers) and managing vendor relationships.
• Skilled in providing excellent customer support via email and live chat, addressing inquiries, resolving issues, and maintaining customer satisfaction.
• Strong analytical, organizational, and communication skills, with attention to detail and the ability to multitask.
• Growth-oriented mindset with the ability to work independently and contribute to store success.

Compensation & Benefits:

Rs. 65,000 to Rs. 70,000 salary
Yearly increments and bonuses.
Collaborative yet fun-loving atmosphere: space that fosters employee well-being
Fuel Allowance
Career-oriented environment and ample growth chances
Paid Leaves

Job Type: Full-time

Pay: Rs65,000.00 - Rs70,000.00 per month

Work Location: In person