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Product Manager

Dubai, United Arab Emirates

Who we are:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What you'll be doing:

We are seeking a passionate and experienced Product Manager to join our Digital team to lead and optimize the operations of our existing e-commerce platforms built on Salesforce Commerce Cloud (SFCC) and Shopify. This role will also own the delivery of new digital initiatives including website launches, platform enhancements, and innovative commerce solutions that drive business growth and elevate customer experience

Responsibilities:

1. Website Operations (SFCC, Shopify)

Own and manage end-to-end product operations for existing e-commerce websites across multiple brands and geographies
Act as the primary liaison between business stakeholders, development teams, designers, and third-party vendors to ensure seamless daily operations
Monitor platform performance, conversion KPIs, and user journey data to identify opportunities for optimization

2. Product Ownership

Own, maintain and prioritize product backlogs and sprint goals in collaboration with technical team
Define product specifications using clear, consistent and unambiguous user stories and acceptance criteria
Champion the voice of the customer and business while balancing technical feasibility and ROI
Conduct regular competitor benchmarking and ecommerce trends analysis to fuel innovation and stay ahead of the curve.

3. Cross-functional Collaboration

Collaborate with UX/UI, Analytics, Marketing, CRM, Supply Chain, and Customer Service to deliver end-to-end customer journeys
Manage vendors and development partners, ensuring quality output and SLAs are met
Present project updates, risks, and outcomes to leadership and drive alignment across functions

4. Project Leadership

Lead and deliver strategic initiatives including new country/brand website launches, integrations, and re-platforming project

- Drive discovery, scoping, and delivery of solutions - translating business needs into user stories, product requirements, and release roadmaps

Ensure delivery is aligned with business goals, timelines, and budget through agile or hybrid delivery methods.

Functional/Technical Competencies:

Strong understanding of Agile methodologies and tools (e.g., Jira, Trello).
Excellent negotiation and stakeholder management skills.
Data-driven mindset with proficiency in analytics tools (e.g., Google Analytics, Tableau).
Knowledge of UX/UI best practices and digital trends.
Ability to balance technical constraints with business needs.
Strong understanding of retail operations, customer journeys, and omnichannel strategies.

Experience:

Minimum of 5- 10 years of experience in product management, preferably in the retail or e-commerce industry. Proven experience in developing and delivering customer-centric solutions.

Why Join GMG?

At GMG, we're dedicated to nurturing a vibrant, inclusive, and engaging work environment that promotes growth, innovation, and well-being. Join us in our mission to inspire victories that make the world better – for our team, our consumers, and our communities.

If you're seeking a challenging role where you can make a significant impact, we'd love to hear from you. Apply today to become a part of our journey.

What we offer?