Product Manager, Consultant - Digital Compliance & Operations

Your Role

The Digital Compliance and Operations team ensures that our web and mobile sites are compliant with all state and federal mandated requirements and drives changes to our web and mobile sites to support these legal requirements. The Digital Product Manager, Consultant role will report to the Senior Program Manager, Digital Operations. In this role you will help define the short-term and long-term product roadmap. You will work with cross-functional teams in a fast paced, agile environment and will be responsible for managing product development deliverables such as requirements documentation, analytics, design reviews, implementation, and delivery.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Work

In this role, you will:

• Identify, understand, and develop ongoing key personas for product areas

• Exhibit natural and intuitive user empathy

• Determine and analyze key performance indicators (KPIs) at a product level to establish experience success, failures, and next steps through iteration

• Conduct secondary market research

• Effectively organize and lead brainstorming sessions

• Collaborate and build strong relationships with the development teams, across departmental teams, and internal and external stakeholders

• Lead vendor business relationships

• Employ active listening and engagement in meetings

• Lead agile team meetings independently

Your Knowledge and Experience

• Requires a bachelors degree in Business, Finance, Economics, Public Health, or Information Technology; graduate degree (e.g. MBA) is highly desirable

• Requires at least 6 years of prior relevant experience in Product Management, Management Consulting, or Entrepreneurship required

• Requires ability to create and prioritize effective user stories and backlogs in Jira

• Requires knowledge on agile workflows like sprints, stand-ups, and iterative development

• Requires digital product management experience such as enhancing websites, mobile apps, or software products from ideation to launch

• Knowledge of regulatory, compliance, and mandates related to healthcare or similar industries strongly preferred

• Ability to clearly convey status, notes, and next steps through written and verbal communication

• Ability to articulate business goals, strategies, and logic across internal and external teams

• Ability to create and deliver clear and compelling presentations

• Ability to drive and facilitate all agile team processes

• Ability to articulate digital operating model and approach to business partners and stakeholders

• Ability to lead partner and stakeholder collaboration sessions, including with executive stakeholders

• Ability to independently convey thought leadership clearly through written communication

• Ability to articulate project status to leadership
  

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ABOUT THE TEAM
About Blue Shield of California

As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies.

At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals.

Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California and the Ascendiun Family of Companies, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose – whether working in the office or through a hybrid approach – by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above). Exceptions:

o Member-facing and approved out-of-state roles remain remote.

o Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.

o For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.

• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.