Product Manager, Customer Data

HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Delta’s Customer Data team is seeking a delivery-focused Product Manager to lead execution of a subset of Customer Data Products that power personalization at scale. This role ensures these products meet performance standards, enable enterprise personalization, and align with Delta’s architecture.

What You’ll Do:

• Drive end-to-end delivery of enhancements to Customer Data Products, including UAT and stakeholder sign-off.
• Translate business needs into technical requirements for IT teams and ensure timely execution.
• Partner with engineering to maintain performance standards and scalability.
• Coordinate cross-functional alignment with IT, Digital Portfolio Office, and business teams.
• Advocate for data quality, governance, and usability across digital channels.
• Support adoption of new capabilities through training and documentation.
• Gather and synthesize business needs from Commercial and Operational teams to understand current and future customer data requirements and translate them into actionable roadmap items.
• Consolidate enterprise feedback on customer data definitions and calculations, ensuring alignment and concurrence across stakeholders.
• Break down complex data transformations to identify required data elements, sources, and gaps for assigned Customer Data Products.
• Socialize and secure agreement on customer data definitions, calculations, and sources to maintain consistency across the enterprise.

BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)