Product Manager, E-commerce / Lifestyle

Job Overview:

The Product Manager, E-commerce / Lifestyle is responsible for building and enhancing Starlinks’ e-commerce and lifestyle product portfolio of logistics and transportation services, spanning fashion, luxury, cosmetics, home, and digital-first brands. The role focuses on defining the right service mix, customer experience standards, and cross-functional readiness to support growth in the vertical.

Job Responsibilities:

Product Strategy & Commercial Ownership:

• Develop and maintain the roadmap for lifestyle and e-commerce offerings.
• Support revenue growth and profitability through differentiated offerings.
• Align services with emerging industry and consumer trends, while aligning with company strategy and business priorities

Cross-Functional Collaboration:

• Work closely with operations to align customer and market needs with existing capabilities, while identifying and addressing service gaps.
• Partner with Finance on costing, pricing, and margin visibility.
• Support the Commercial teams with product value propositions, service narratives, and collateral tailored to the portfolio and its customers.

Service Catalogue & Customer Value:

• Maintain a clear catalogue of automotive logistics solutions.
• Identify opportunities to enhance or expand service categories.
• Ensure offerings support omni-channel and D2C models.

Digital Integration & Tech Enablement:

• Define tech and integration requirements based on customer and market needs.
• Prioritize digital capabilities that enable scalability, visibility, and customer value.
• Collaborate with Tech teams to ensure solutions align with the product roadmap.

Customer Experience & Differentiation:

• Define customer experience standards for the vertical in line with brand and market expectations.
• Identify and prioritize gaps in service experience to inform roadmap decisions.
• Benchmark Starlinks’ offerings against industry best practices and translate them into differentiated offerings.

Data, Analysis & Performance:

• Track performance metrics such as SLA adherence and utilization.
• Use insights to recommend service improvements.
• Contribute to business cases for investment decisions.

Job Requirements:

• Bachelor’s degree in supply chain, Business, E-commerce, or related field.
• Minimum 5–7 years in product, operations, or commercial roles within lifestyle, fashion, or e-commerce logistics.

Behavioral competencies:

• Ethical Practice
• Communication
• Health, Safety and Environment
• Accountability
• Proactiveness
• Collaboration
• Technology Advocacy

Technical competencies:

• E-commerce & Lifestyle Logistics Product Development
• Omni-Channel & D2C Fulfillment Strategy
• Costing & Pricing Strategy
• Digital Integration & Tech Enablement
• Service Catalogue Management
• Customer Experience Design
• Data Analysis & Performance Tracking