Product Manager - Guest 360

Product Manager - Guest 360

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Synopsis: This Product Manager role is responsible for managing the end to end product development process from defining desirable, feasible, viable and sustainable products to launching them and ensuring they continuously meet customers' needs. The role will own the strategy, vision and roadmap for products within the value stream. They will support the Head of Guest in delivering value to customers, using deep technical knowledge on Contract Centre, Chatbots and omnichannel solutions. The role will have a customer centric mindset and act as the internal representative of the customer throughout the product lifecycle. They will leverage market and customer research to continuously understand market and customer needs.

Accountabilities

• Responsible for working with the business and acting as a business partner to develop and communicate the strategy, vision and roadmap for products and ensure the entire team understands how features will be developed over time.
• Work with the Solution Architect and Software Engineers to define and maintain Non Functional Requirements to ensure the product meets quality standards.
• Support the flow of work through the portfolio Kanban and into the product backlog.
• Work with the Product Owner to reprioritise the backlog based on business and customer needs.
• Present the vision of the product during the Program Increment Planning session along with the proposed features and any upcoming milestones.
• Participate in daily scrums, sprint planning meetings, sprint reviews and retrospectives.
• Work with the Solution Architects to understand the scope of upcoming enabler work and to sequence the architectural runway that will enable new business functionality.
• Facilitate regular system demos, ensure the most critical aspects are shown to stakeholders for review and approval, measure product success including adoption, customer insights and feedback.
• Continuously look to enhance the product and identify future features. Responsible for regular progress updates, managing dependencies, risks and issues, escalating to the Senior Product Manager and Head of Guest where required.

Education & Experience

• 7+ years of experience as a Product Manager designing and launching high quality software products. Airline industry experience is preferred.
• Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent is mandatory.
• Certified Product Manager (CPM), Agile Certified Product Manager (ACPM) or equivalent is desirable.
• Experience with Amadeus is a plus. Experience with Agile development methodologies including SAFe, Scrum and Lean Portfolio Management is desirable.
• Demonstrated success in defining, delivering and launching products.
• Experience defining vision and strategy for a technical product. Experience of the full product cycle, integrating customer feedback into product requirements and driving prioritisation.
• Experience in making data informed decisions (user testing, competitors and marketing analysis, defining metrics) and analytic tools (e.g., Mixpanel, Google Analytics).
• Experience in using design thinking tools, including personas, empathy maps, journey maps and story maps is desirable.
• Customer centric mindset with experience placing the customer at the centre of every decision.
• Recognised as an active team player, with excellent communication and coordination skills as this role requires working with multiple teams across the organization.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly became one of the world's leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad's codeshare partners, Etihad's network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. All this ties into Etihad's ambitious Journey 2030 strategy. The airline plans to double its fleet size and triple the number of customers over the next six years as it sets out to be the airline everyone wants to fly.

Recruitment Fraud Alert

Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face to face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.

Seniority level

Mid Senior level

Employment type

Contract

Job function

Product Management and Marketing

Industry

Airlines and Aviation