Product Manager - Non-Merit

Regular Schedule: 34 hours per week

A Non-Merit vacancy exists in the Office of Information Technology.

Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.

A list of eligible applicants will be established based on the examination as outlined below.

Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.

All interested candidates must apply at this time.

List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.

Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered.

You can attach your resume, transcript(s), or license(s) to your application.

Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application.

Examples of Duties

DEFINITION OF RESPONSIBILITY:

Under general supervision, the IT Product Manager leads the planning, delivery, and ongoing management of enterprise technology products that enable agency operations and public services. This role acts as the key bridge between business stakeholders and technical teams, ensuring solutions align with organizational priorities, user needs, and regulatory requirements. The Product Manager is responsible for setting product direction, overseeing the full product lifecycle, and delivering scalable, secure, and high-quality solutions

EXAMPLES OF ESSENTIAL DUTIES:

• Subject Matter Expert on IT solutions and capabilities in assigned program scope
• Responsible for all program oversight, including planning, directing, and vendor management
• Attends and participates in meetings with Customer Relationship Managers and OIT leadership to understand business goals and solutions needs, including the development and refinement of business requirements.
• Develops Productlevelvision,strategy, governance ,approach, and implementation plans required to achieve necessary outcomes.
• Facilitates the creation of business cases, program roadmaps, and program governance structures to support Project Managers.
• Identifies, tracks and manages Product level risks and issues. Serves as escalation point to resolve product issues, remove roadblocks, formulate contingency plans and communicate status
• Ensures the sequencing of projects is appropriate at the Product level.
• Functions as central point of Product communication and status for stakeholders and OIT management.
• Communications are professional, timely, and clear and present the correct level of information based on audience.
• Ensure solutions meet security, compliance, and governance standards
• Participate in procurement activities including requirements development, vendor evaluation, and contract support
• Contribute to IT governance processes, including architecture review and intake committees
• Develop user documentation, training materials, and communication plans
• Support incident management and issue resolution as needed
• Accountable for adherence to established delivery standards and industry best practices to ensure successful project delivery leads to the overall program goals being achieved.

Qualifications

Education, Training, and Experience:

Experience:

Graduation from an accredited college or university with a bachelor's degree in business administration, Information Technology, Information Systems Management, Computer Science or a related field

plus

at least four years’ experience in systems analysis, product management, application development, business system requirements or information technology. Experience managing operations or product management across diverse functional areas and technology platforms.

• 2-4 years product/application administration experience.
• 3 years of product management experience across multiple IT projects.

Training:

Knowledge, Skills, and Abilities (Entry-level):

Knowledge, Skills, and Abilities (Full Performance):

• Experience managing enterprise applications with a focus on product delivery, stakeholder engagement, and continuous improvement.
• Knowledge of product management principles, Agile or hybrid delivery methodologies, and system lifecycle management.
• Experience with stakeholder engagement and cross-functional team coordination.
• Strong ability to translate business needs into technical requirements and actionable plans.
• Oversee implementation and support of enterprise applications (e.g., CRM, ERP, permitting, or case management systems).
• Ensure solutions meet security, compliance, and governance standards.
• Coordinate testing, release management, and change control activities.
• Proven analytical and problem-solving skills.
• Excellent communication & presentation skills, verbal and written, as well as the ability to communicate complex ideas to non-technical personnel.
• Strong organization and time management skills: Operates independently with minimal guidance.
• Excellent interpersonal skills and the ability to work with people from all levels of an organization.
• Familiarity with data reporting and performance metrics.
• Ability to build relationships with and influence other functional areas.
• Ability to manage multiple priorities in a dynamic, service-oriented environment.
• Proficient in Microsoft Excel, Microsoft Team Foundation Server, Microsoft Project, and Microsoft Visio.

Conditions of Employment

Physical and Environmental Conditions:

Works an average scheduled workweek of 34 hours, Monday through Friday.

• Work is performed in a standard office or hybrid environment.
• May require occasional after-hours support for system releases or critical issues.
• Position may be designated as essential during emergency operations.

Employment Benefits for Non-Merit or Non-Classified, Part-Time Employees

Baltimore County General Government offers the following benefits to part-time, non-merit or non-classified employees. New employees are eligible for benefits upon hire, unless noted otherwise.

Equal Opportunity Employer
Baltimore County is an equal opportunity employer and encourages minority, female and disabled applicants.

Smoke free workplace
All Baltimore County offices are smoke free.

Drug free workplace
Baltimore County provides a drug free workplace. Prospective employees are required to submit to urinalysis drug testing as part of the pre-employment physical examination.

Employee Assistance Program
Our Employee Assistance Program provides confidential and professional assessment and referral assistance for employees and eligible dependents in the household who are experiencing personal problems that may be affecting work performance, job satisfaction, or overall quality of life.

Health Insurance
In order to qualify for health insurance benefits (medical, prescription, dental and vision insurance), part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Health Insurance benefits elected become effective the first day of the month following the date of hire if the employee has completed online enrollment prior to that date. New employees must enroll within thirty (30) calendar days of hire. Plans offered include:

Medical, Prescription, Dental and Vision insurance.

Flexible Spending Accounts
Opportunity to set aside pre-tax dollars, through payroll deduction, for eligible unreimbursed medical care expenses and/or dependent care costs.

Life Insurance
In order to qualify for life insurance benefits, part-time employees must be scheduled for four (4) full work days plus two (2) hours each week.

Employees may elect basic term life insurance for themselves equal to one time the employee's annual salary, rounded to the next higher $1,000. Employees contribute a portion of the premium through monthly payroll deductions. The County also offers an Additional/Employee paid Life Insurance plan with coverage up to $100,000.

Retirement
Employees are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.

Paid Leave
Sick Leave - Monthly sick leave earnings prorated based on the number of hours worked per week. No maximum on accrual. Accrued balance can be applied toward service credit at retirement.

Vacation Leave - Monthly vacation leave earnings prorated based on the number of hours worked per week. Earnings increase after five, ten and fifteen years of service generally.

Holidays - Part-time 30 to 39 hour non-merit or non-classified employees will generally be paid for ten holidays per calendar year. Other part-time, non-merit or non-classified employees working 29 hours per week or less will receive two paid holidays per calendar year. These holidays are the Christmas holiday and the Independence Day holiday.

Bereavement Leave
Jury Leave
Military Leave

Baltimore County Employees Federal Credit Union
Membership in Baltimore County Employees Federal Credit Union offers a full range of savings programs, loans, checking, direct deposit, payroll deduction, savings bonds, and other financial services.

Direct Deposit
Payroll through direct deposit to the financial institution selected by employee is required.

Deferred Compensation
Nationwide Retirement Solutions offers a 457 retirement plan allowing for payroll contributions of tax deferred dollars to investment options of your choice.