Product Manager Order Management

Benefits:

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance

JOB TITLE: Product Manager Order Management

LOCATION: NYC

Must be somewhat local but primarily remote
REPORTS TO: Senior Product Manager Operations

TYPE: Fulltime/Exempt



SALARY: $100k-$115k

Note: Relocation and any associated costs are the sole responsibility of the person hired for this position.

RESPONSIBILITIES

• Support the rollout of enhancements and new features across the order management systems from initial scoping to end-to-end testing including documentation

• Collaborate with stakeholders and communicate with internal and external teams to track project status

• Active trouble shooting of platform issues to maintain order flow across systems

• Support cross-functional teams (e.g. front-end experience team) in rigorously testing changes to ensure reliable order management flow

• System maintenance such as certificate management, API and system updates

• Supporting the backend team in developing and maintaining the product roadmap aligned with business goals

POSITION REQUIREMENTS/QUALIFICATIONS

• Bachelor’s degree in computer science, Engineering, Information Systems, or a related field

• Professional experience

• Demonstrated 3+ years in ecommerce product / order management role performing relevant product management job functions specifically working with OMS, WMS, payment systems, and eCommerce platforms (IBM Sterling knowledge is a plus)

• Strong background in backend systems, integrations, and troubleshooting

• Robust experience with end-to-end testing, including developing test plans, executing tests, and validating results across multiple systems

• Familiarity with payment processing systems (e.g. Adyen, PayPal)

• Experience in gathering and writing requirements for system changes and enhancements

• Familiarity with APIs, data flows, and system integration concepts

• Strong MS office Excel skills and proficiency in other MS office applications

• Specialty Know-how

• Project management skills and proficient in project management tools (e.g., Jira, Confluence)

• Vendor management experience

• Disciplined, structured and conceptual approach

• Strong problem-solving and troubleshooting abilities

• High level of responsibility and accountability

• Ability to work in a fast-paced, dynamic environment with competing priorities

• Highly organized with excellent time management skills

• Comfortable working with cross-functional teams, including developers and business stakeholders

COMPETENCIES:

• High degree of e-commerce understanding and customer-oriented mindset

• Outstanding organizational and problem-solving skills and ability to prioritize

• Critical thinker with attention to detail

• Data-driven mindset with ability to turn data into actionable insights

• Excellent interpersonal and communication skills, both written and verbal

• Excellent interpersonal and communication skills, both written and verbal

Flexible work from home options available.