Product Manager, Quick Commerce & Fresh Food

Job Overview:

The Product Manager, Quick Commerce & Fresh Food is responsible for defining and improving Starlinks’ quick commerce and fresh food product portfolio of logistics and transportation services, serving aggregators, distributors, retailers, and Horeca partners. The role focuses on defining the right service mix, customer experience standards, and cross-functional readiness to support growth in the vertical.

Job Responsibilities:

Product Strategy & Commercial Ownership:

• Develop and maintain the product roadmap for food and Q-commerce services.
• Support revenue growth and profitability through differentiated offerings.
• Align services with emerging industry and consumer trends, while aligning with company strategy and business priorities

Cross-Functional Collaboration:

• Work closely with operations to align customer and market needs with existing capabilities, while identifying and addressing service gaps.
• Partner with Finance on costing, pricing, and margin visibility.
• Support the Commercial teams with product value propositions, service narratives, and collateral tailored to the portfolio and its customers.

Service Catalogue & Customer Value:

• Maintain a clear catalogue of automotive logistics solutions.
• Identify opportunities to enhance or expand service categories.
• Ensure compliance with industry standards and customer expectations.

Digital Integration & Tech Enablement:

• Define tech and integration requirements based on customer and market needs.
• Prioritize digital capabilities that enable scalability, visibility, and customer value.
• Collaborate with Tech teams to ensure solutions align with the product roadmap.

Customer Experience & Differentiation:

• Define customer experience standards for the vertical in line with brand and market expectations.
• Identify and prioritize gaps in service experience to inform roadmap decisions.
• Benchmark Starlinks’ offerings against industry best practices and translate them into differentiated offerings.

Data, Analysis & Performance:

• Track performance metrics such as SLA adherence and utilization.
• Use insights to recommend service improvements.
• Contribute to business cases for investment decisions.

Job Requirements:

• Bachelor’s degree in supply chain, Business, E-commerce, or related field.
• Minimum 5–7 years in product, operations, or commercial roles within Q-commerce, fresh food, or last-mile logistics.

Behavioral competencies:

• Ethical Practice
• Communication
• Health, Safety and Environment
• Accountability
• Proactiveness
• Collaboration
• Technology Advocacy

Technical Competencies:

• Q-Commerce & Fresh Food Logistics Product Development
• Temperature-Controlled Fulfillment Strategy
• Costing & Pricing Strategy
• Digital Integration & Tech Enablement
• Service Catalogue Management
• Customer Experience Design
• Data Analysis & Performance Tracking