Product Manager - Workforce Management

Job Summary

Key Responsibilities

HCLTech is looking for a highly talented and self- motivated Product Manager (Workforce Management) to join in advancing the technological world through innovation and creativity.

Job Title: Product Manager – Workforce Management Systems

Job ID: 20026

Position Type: Full Time

Location: Coppell, TX (Hybrid- 4 days onsite)

Job Summary:

We are seeking a Product Manager specializing in workforce Management to lead the delivery of Workforce Management initiatives and enhancements within the UKG Pro WFM platform. As a team, this role partners with client HR, payroll, operations and IT to drive accuracy, compliance and efficiency across the Hire-to-Rehire lifecycle while supporting digital HR transformation initiatives.

• Lead delivery of Workforce Management initiatives and enhancements within UKG Pro WFM platform.
• Collaborate with Store Operations, HR, Legal, Vendors and Technology partners to understand business needs and translate them into scalable product solutions.
• Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards.
• Break down operational challenges into clear requirements, delivery plans, and system capabilities.
• Drive cross-functional alignment and execution through strong stakeholder engagement and indirect leadership.
• Identify improvements in labor forecasting, scheduling, workforce planning, time keeping and compliance capabilities.
• Partner with vendors and platform teams to prioritize and enable product backlog and feature delivery.
• Facilitate requirement sessions, workshops, and solution design discussions with business partners.
• Communicate effectively with leadership and stakeholders on delivery progress, risks, and outcomes.
• Leverage data and operational insights to recommend process improvements and system optimizations.
• Ensure workforce management solutions align with labor regulations, compliance policies, and enterprise governance standards.

Qualifications:

• 12+ years in Workforce Management, HCM, or Payroll, with strong UKG Pro expertise .
• Hands-on experience with Time & Attendance, Payroll integration and Workforce Analytics.
• Strong understanding of Hire‑to‑Retire processes and labor compliance.
• Experience working with global stakeholders and vendors in large, complex environments.
• Experience supporting retail workforce management environments
• Knowledge of timekeeping, labor optimization, workforce planning, scheduling and compliance systems.
• Experience supporting workforce technology platforms.

Preferred Skills & Certifications:

• Background in Industrial Engineering, Operations Research, or related analytical field
• Experience supporting retail workforce management environments
• Knowledge of timekeeping, labor optimization, workforce planning, scheduling, and compliance systems
• Experience supporting workforce technology platforms
• Experience with PeopleSoft, SAP HCM, or SAP SuccessFactors in UKG-integrated environments.
• PMP®, Agile/Scrum, or ITIL® certifications preferred.
• Strong analytical, communication and stakeholder management skills.

Skill Requirements

Other Requirements