Product Operations Analyst

Tuvoli is a technology and payments innovator within private aviation. Our platform powers fast, secure payments and efficient workflows that help grow revenue, elevate customer satisfaction and strengthen long-term loyalty.

Role Description This is a full-time on-site role at Tuvoli HQ in Nashua, NH. We are seeking a proactive and detail-oriented Product Operations Analyst who thrives at the intersection of Product, Customer Success and Engineering. In this role, you will take ownership of writing clear user stories, managing product triage, driving release readiness, and ensuring the quality of new features. You will work independently while collaborating closely with Product and Development leads to keep releases on track and customer experience front of mind.

Key Responsibilities

• Translate business needs into well-structured user stories and acceptance criteria (Azure DevOps).

• Own triage of customer-reported issues, ensuring accurate prioritization and timely resolution.

• Coordinate with Development Leads and Customer Success to manage and communicate release cycles.

• Verify builds for quality and completeness before production deployment.

• Provide clear technical and non-technical communication across distributed teams.

• Advocate for user experience throughout the product lifecycle.

Qualifications

• 3–5 years’ experience in business analysis, quality assurance, or a similar hybrid role.

• Proven ability to work independently and manage competing priorities.

• Strong organizational, analytical, and problem-solving skills.

• Exceptional attention to detail with a track record of catching gaps or edge cases.

• Strong written and verbal communication skills.

• Familiarity with Azure DevOps or similar platforms.

• Experience in business aviation is a plus but not required.

• Must be willing to work on-site in Nashua, NH.