Product Owner

Kestra Holdings offers industry-leading wealth management platforms for independent wealth management professionals nationwide. Kestra is dedicated to empowering independent financial professionals—including traditional and hybrid RIAs—to grow their businesses and deliver exceptional client service. We combine advanced business management technology with personalized consulting to provide unmatched scale, efficiency, and support. Our advisor-focused culture is built on innovation and advocacy, enabling advisors to offer comprehensive securities and investment advisory solutions to their clients.

Lead with Purpose. Partner with Impact.

A Production Support Product Owner balances traditional PO duties (backlog, vision, stakeholders) with ensuring live system stability, focusing on prioritizing bug fixes, enhancements, and incident resolution (P1/P2s) within the Agile framework, acting as the link between business needs, customer impact, and the development/support team to maintain product health and continuous value delivery

What You’ll Do

• Backlog Management: Prioritizing bug fixes, enhancements, and new features for production systems based on business impact, customer urgency, and technical debt.
• Stakeholder Alignment: Serving as the voice of the customer and business for production issues, communicating impact, and managing expectations with leadership, support teams, and users.
• Incident Triage & Resolution: Working with support/engineering to classify, prioritize, and drive resolution for critical production incidents (P1s/P2s).
• User Story Definition: Translating production issues and enhancement requests into clear user stories and acceptance criteria for the development team.
• Agile Ceremonies: Participating in stand-ups, sprint planning, reviews, and retrospectives, providing context for production-related items.
• Product Vision: Ensuring day-to-day fixes and improvements align with the broader product strategy, even in a reactive environment.
• Data & Metrics: Monitoring performance metrics and analyzing production data to identify trends, root causes, and opportunities for proactive fixes.
• Understanding of Agile/Scrum methodologies.
• Excellent problem-solving, communication, and leadership skills.
• Experience with incident management, production support, and troubleshooting.
• Ability to work under pressure in a fast-paced environment.

What You Bring

• 3-5 years relevant experience; financial services and/or operations analysis experience preferred.
• Undergraduate degree from a four-year accredited college or university

Internal Application Policy:
Internal applicants must be in good standing and have a minimum of 1 year of service with Kestra. Internal applicants must also have a minimum of 1 year service in current role unless approved by EVP.

Benefits to support you:

• Competitive pay and benefits with a large employer (over 1600 employees nationwide)
• 401(k), health insurance, and a competitive benefits package
• Work in a supportive, collaborative environment committed to professional excellence
• Help clients navigate meaningful financial decisions with confidence
• Opportunities for training, development, and long-term growth within the firm
• Tuition reimbursement for qualified expenses

Kestra Values:
Our Mission is Powering Financial Independence, enabling the growth and success of investing clients and the advisors who serve them. We do that by living our values: Serve, Make it Happen, and One team.
Explore Life at Kestra
Kestra Holdings Website: https://www.kestrafinancial.com/
Careers Portal: https://jobs.dayforcehcm.com/en-US/kestra/KESTRACAREERSITE
LinkedIn: https://www.linkedin.com/company/kestra-financial
Apply Today
Lead with purpose. Apply now and help shape the future of Kestra.
Disclosure By applying to a job at Kestra Financial, Inc., you are agreeing to the following statements:

• You acknowledge that if hired, Kestra Financial, Inc. may, obtain and use background information concerning your credit, character, general reputation, personal characteristics, work habits, performance and experience for evaluation for your potential employment.
• It is the policy of Kestra Financial to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender, identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Kestra Financial prohibits any such discrimination or harassment.