Product Owner

Friday 30 January 2026 Hybrid Working Our Culture

Our culture brings together inquisitive, hardworking people from a diverse group of backgrounds. We enjoy a collaborative and innovative environment that supports flexible and agile working. We’re always learning, improving and sharing our knowledge with the wider team.

About the role

You’ll lead the work to build brand-new help & support experiences for our Business customers within Online for Business/Business Internet Banking. All focused on helping them where they need it, increasing satisfaction, reducing failure, removing complaints to realise customer and business value.

You’ll shape the team’s vision, use research and data to create insights, shift them into the roadmap, making sure we’re building the right solutions in the right way. You’ll work with teams across the bank to build the capability to give our customers great experiences that work first time.

Your influencing, communication and collaboration skills will be key, as you interact with a wide range of non-technical and technical colleagues.

• Ensure value is realised for agreed objectives and key results, and that short and long term business goals are aligned and support our strategic agenda.
• Be accountable and responsible for the long-term roadmap for your product, and to help others with this strategy.
• Speak on behalf of customers & collaborate across the organisation to ensure our product decisions are customer-focused: summarising, diving into data, and competitive analysis.
• Balance investment priorities across content and features. Some may drive value, others deliver help for regulatory commitments. Some will be technical improvements that improve performance and resilience.
• Work with teams that move the end-to-end journeys and technology stack seamlessly with other features and product components.
• Handle a range of objectives & key results with budgets.

• Proven experience of building out content or colleague-facing product/application.
• Your ability to understand the problem before testing ideas.
• Your focus on data and analysis, while meeting the everyone’s needs.
• Your focus on clear decision making.
• Your ability to work with teams across the organisation.
• Your ability to influence, win, and bring others into the organisation.

• A customer and data-driven problem solver with a passion for creating outstanding customer experiences.
• A strong communicator, able to share solutions and ideas across the business and drive value for the organisation.
• Influentially curious in your outlook. You’re always looking to understand and learn away from failures.
• Influence without authority, across teams using coaching techniques to provide consultative challenge.