Product Owner/D365 Consultant with AI Integration

We are looking for a dynamic Product Owner to lead the design and development of a D365 CRM platform tailored for heavy machinery dealerships.

The ideal candidate will leverage their expertise in D365, AI, and the heavy machinery industry to drive innovation, optimize workflows, and deliver intelligent solutions that enhance visibility and efficiency for our clients.

Responsibilities

• CRM Strategy & Roadmap:
• Execute and map the product vision for our dealer-focused D365 CRM
• Develop a strategic roadmap aligned with business objectives and customer needs
• Collaborate with customers to drive CRM-driven business process improvements
• End-to-End Sales Cycle Enablement:
• Design and implement features supporting lead management, quoting, order processing, and invoicing
• Ensure seamless integration between D365 CRM and existing dealer systems and ERP platforms
• Sales Tech Innovation:
• Introduce AI-driven insights, predictive analytics, and automation to optimize sales rep tasks
• Implement tools for real-time visibility into pipeline, inventory, and customer engagement
• Develop context-driven AI agents to improve efficiency, surface hidden insights, and recommend growth areas
• Stakeholder Collaboration:
• Work closely with dealers, sales teams, and service managers to gather and prioritize requirements
• Partner with engineering and UX teams to deliver intuitive, scalable solutions
• Performance Optimization:
• Monitor CRM adoption and effectiveness; identify opportunities for continuous improvement
• Drive initiatives to increase dealer engagement and revenue growth

Requirements

• Bachelor's degree in Computer Science, Business Administration, or Engineering (Master's degree is a plus)
• Product management experience, preferably in SaaS, enterprise software, or dealership technology
• Proven experience as a Product Owner in CRM or Sales Enablement platforms, particularly with D365
• Strong understanding of dealer networks, preferably in heavy machinery or industrial equipment
• Expertise in sales processes (machines, rentals, parts, service) and lifecycle management
• Foundational understanding of AI and experience building products driven by AI agents
• Certified in Microsoft Dynamics 365 CRM (or equivalent certification)

We offer

• CONTINUOUS UPSKILLING, LEARNING & DEVELOPMENT
  • Diversity of tasks and projects
  • Assessment center for objective review of competency level
  • Personal development plan
  • Mentoring programs and leadership development
  • Certification and professional development support
  • Access to learning platforms including more than 2,500 internal courses and the LinkedIn Learning library with 20,000+ courses
  • English courses taught by certified teachers
• CORPORATE BENEFITS
  • Extra leave days
  • Referral bonuses
• COMPENSATION PACKAGE
  • Competitive compensation paid in USD
  • Regular salary and performance reviews
• MEDICAL & HEALTHCARE
  • Private health insurance
  • Well-being events
• WORKING ENVIRONMENT
  • Recreation areas and kitchens
  • Tea, coffee, and snacks
  • Well-being events
  • Sports equipment and game consoles
  • IT Equipment
  • Microsoft's Software Assurance Home Use Program (HUP)

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.