Product Owner/Project Manager

About Us:

NCRi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for flawless AR, Omni Channel CX, Digital Transformation, and Smart Software solutions.

Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a strong and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands, and design customized solutions to complex customer challenges.

Role Overview

We are seeking a Product Owner / Technical Project Manager who can own the full lifecycle of product development, from envisioning the product roadmap, defining features, to managing execution through agile development. The ideal candidate will combine strong project-management and product-ownership skills with enough technical literacy to engage meaningfully with engineering teams.

This role is critical to bridging business needs and technical execution, ensuring that deliverables meet both functional and technical quality standards.

Key Responsibilities

• Lead project management planning and documentation, including requirements, user stories, BRDs/PRDs, flows, and technical specifications.
• Define and maintain the product roadmap, ensuring alignment with business goals.
• Manage backlog prioritization, sprint planning, reviews, and retrospectives within Agile/Scrum frameworks.
• Coordinate closely with development, QA, and design teams to ensure smooth delivery and clear communication.
• Participate in technical discussions related to APIs, integrations, and system workflows.
• Ensure timely, high-quality delivery by monitoring progress, risks, and dependencies throughout the project lifecycle.

Required Skills & Technical Understanding

• Strong experience in project management planning and documentation
• Working knowledge of data structures and database systems
• Basic understanding of technologies such as Angular, Python, and REST APIs
• Excellent communication, analytical thinking, and stakeholder management skills.

Preferred Qualifications

• Degree in Computer Science, Software Engineering, IT, or a related field.
• Certifications such as CSPO/PSPO, Scrum Master, PMP, or PMI-ACP.
• Experience working in software product companies or modern development teams.

Additional Information

• NCRi welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
• Please note that any offer of employment will be conditional upon the completion of background and reference checks, including a criminal record check and/or credit check (where applicable).
• We appreciate all applications; however, only those shortlisted will be contacted by our Talent Acquisition Team.