Product Specialist

This is a remote position.

About First Due

First Due’s mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

The Role

First Due is seeking a tech-savvy, customer-focused fire and EMS subject matter expert to work as an Implementation Product Specialist – Assets & Inventory. In this role, you will work with Fire & EMS customers to implement and optimize First Due's Assets & Inventory module, providing industry-leading guidance and support as First Due continues to build its best-of-breed end-to-end Fire and EMS platform.

The ideal candidate brings hands-on fire or EMS operational experience, a deep understanding of apparatus and equipment lifecycle management, medication and controlled substance accountability, and the ability to translate complex agency workflows into scalable software configurations.

Responsibilities

• Act as the subject matter expert and Implementation Product Specialist for the Assets & Inventory module.
  
• Work directly with new customers to efficiently and effectively configure and optimize the Assets & Inventory module, including apparatus tracking, equipment inventory, inspection workflows, and maintenance scheduling.
  
• Partner with Implementation Project Managers to successfully implement and launch First Due to Fire and EMS agencies of varying sizes and complexities.
  
• Guide customers on best practices for apparatus and equipment lifecycle management, including compliance with NFPA 1911, NFPA 1912, NFPA 1852, and other applicable standards.
  
• Advise agencies on structuring inventory hierarchies, asset categorization, and inspection frequency aligned with their SOGs and regulatory requirements.
  
• Guide ALS agencies on configuring medication and controlled substance inventory tracking, including DEA compliance workflows, expiration date management, chain-of-custody documentation, and par-level replenishment for Paramedic and Advanced EMT units.
  
• Provide configuration guidance on maintenance tracking, out-of-service workflows, and integration with other First Due modules including Scheduling, Incident Reporting, and Response.
  
• Stay educated on module functionality, configuration options, and evolving industry best practices and compliance requirements specific to fire apparatus, EMS equipment, and medication management.
  
• Maintain a full understanding of features in current and future sprints as well as the Assets & Inventory product roadmap.
  
• Document product gaps identified during implementation and collaborate with Product Management to ideate solutions, particularly around compliance and operational workflow requirements.
  
• Participate in regional and national user group meetings, both virtually and in person, representing the Assets & Inventory product area.
  
• Develop a deep understanding of competitors' capabilities within the asset management and inventory space for public safety.

Requirements & Qualifications

• This is a remote role, but the employee must live in the US.
  
• Experience in Fire or EMS operations, with direct exposure to apparatus maintenance programs, equipment tracking, or quartermaster/supply functions strongly preferred.
  
• Familiarity with NFPA standards governing apparatus inspection, testing, and maintenance (NFPA 1911, 1912, 1852, etc.).
  
• Understanding of common fire and EMS inventory workflows including daily/weekly checks, SCBA management, and PPE lifecycle compliance.
  
• Familiarity with ALS medication management practices, including controlled substance accountability, DEA recordkeeping requirements, and EMS formulary tracking as they relate to inventory systems.
  
• Experience with public safety software platforms or operational technology (asset management, fleet management, or similar systems) is a plus.
  
• Ability to take customer requests, determine the desired end state, and provide a clear, efficient path to the best solution.
  
• Strong analytical and critical thinking skills with attention to detail.
  
• Excellent written and verbal communication skills, including the ability to present to groups of varying technical backgrounds.
  
• Exceptional project management skills: ability to manage multiple customer implementations simultaneously.
  
• Patient, responsive, supportive, and respectful; adept at presenting, responding to feedback, and overcoming obstacles constructively.

All applicants must be authorized to work for any US employer in the United States. Locality Media LLC is unable to sponsor or transition sponsorship ownership of employment visas at this time. Hiring is contingent upon candidates successfully passing a criminal background check. As part of the I-9 verification of authorization to work in the US, Locality Media participates in E-Verify.

Physical Demands and Work Environment

This role is fully remote with minimal travel expectations at this time. Reasonable accommodation may be made to enable qualified employees and applicants to perform the essential functions as outlined above. If you require an accommodation during the interview process, please reach out to people@firstdue.com.

Working at First Due

First Due offers a comprehensive compensation and benefits package for eligible employees, including competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets our team apart. Visit www.firstdue.com to learn more.

If you are a resident of a state requiring wage transparency, please reach out to people@firstdue.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.

First Due is an equal opportunity employer. We do not discriminate in any aspect of employment on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, or any other protected status or class. We are committed to promoting an environment of respect, acceptance, diversity and inclusivity, and equal opportunity. Discrimination and harassment of any type in any form will not be tolerated.

When you apply for a role at Locality Media, LLC d/b/a First Due, we collect personal information such as identifiers (e.g., name, email, phone number), professional and employment information, education information, and information you provide in your application materials. We use this information to evaluate your candidacy, communicate with you, and manage our recruiting process. We may share this information with our service providers who assist with recruiting and background screening. We do not sell or share applicant personal information for cross-context behavioral advertising. We retain applicant information in accordance with our data retention policies. California residents have rights under the California Consumer Privacy Act (CCPA), as amended by the CPRA. For more information, please review our Candidate Privacy Notice here.