Exhibit Product Specialist

eShow is a global leader in event management and software solutions located in South Barrington, IL.. As a team, we deliver innovative and memorable event experiences with tremendous impact to our clients. As our company continues to grow, it is equally important to grow our team with the right talent that can make their own impact.

Position Description

We’re looking for an Exhibits Product Specialist to provide ongoing support to our clients and ensure they get the most out of the eShow platform.

In this role, you’ll work directly with clients to help resolve issues, provide guidance, and ensure their satisfaction throughout their partnership with us. You’ll also collaborate closely with internal teams to make sure client questions and concerns are addressed quickly and effectively.

Job Requirement and Responsibilities:

• Become an expert in the eShow software and educate customers on the use and benefits of our products
• Promote value through customer experience via telephone, email, screen share, and face-to-face communication.
• Set day-to-day expectations with client using clear and concise communication
• Manage client training and contribute to educational materials
• Serve as a product, company and industry ambassador, keen on educating clients on the capabilities of the eShow product.
• Keep clients up to date on new features and products
• Work closely with Sales, Support, Product, and other technical teams to ensure an exceptional customer experience.

Customer Service Skills:

• Provide exceptional customer service to all clients by listening to and assisting clients while exceeding their needs, as well as demonstrating an excellent knowledge of eShow products.
• Service clients, including understanding the nature of client inquiries, determining next steps, and pursuing issues to successful and prompt completion.
• Assist the client with understanding best practices where applicable in order to help deter from bad decisions early in the event lifecycle.
• Ability to understand the customer's profile including unique service requirements, expectations & business/industry segment.

Qualifications and Education Requirements:

• 2-3 years of experience in event industry
• Minimal travel required in and out of state
• Previous project and/or client management experience
• Excellent computer and technology skills
• Heavy use of the Google Suite
• Development of attainable timelines for each event
• Strong attention to detail and follow-through
• Excellent written and verbal communication skills
• Ability to multi-task and manage multiple client deadlines
• Strong analysis and judgement skills
• Work well in a team environment

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Event Services: 1 year (Preferred)
• Customer service: 1 year (Required)

Work Location: Remote