Product Support Associate – Registration & Mobile App

Location: Remote (U.S. preferred; time‑zone overlap required)
Employment Type: Full‑Time Employee
Experience Level: Associate (1–3 years)
Compensation: Competitive full‑time salary + benefits
Additional day‑rate compensation is provided for remote and/or onsite technical support, as specified in applicable client contracts.
Reports To: Product Support Manager

About the Role

Intravo is seeking a Product Support Associate – Registration & Mobile App to support both the Registration and Mobile App platforms through client onboarding, white‑glove delivery builds, testing, training, and live event execution.

The Role

Under the direction of the Product Support Manager, you will support internal teams and clients through onboarding, configuration, delivery builds, and live execution for both Registration and Mobile App products. This role follows established SOPs, provides front‑line product support, and escalates issues appropriately to ensure high‑quality delivery and client satisfaction.

What You’ll Do

Platform Support (Registration & Mobile App)

• Configure and prepare registration and mobile app builds for white‑glove client delivery
• Support attendee workflows including registration setup, check‑in, badge printing, validation, and mobile app navigation
• Configure mobile app content, engagement tools, and live activations
• Assist internal production teams during live registration and mobile app execution

Testing & Readiness Support

• Execute UAT test cases for registration and mobile app updates
• Document findings, capture usability feedback, and escalate issues per SOPs
• Support platform readiness prior to client launch and live events

Training & Documentation

• Support client onboarding and training sessions for both platforms
• Maintain SOPs, templates, guides, and knowledge‑base content
• Ensure documentation remains accurate and aligned with product updates

Required Qualifications

• 1–3 years of experience in product support, customer service, event technology, or related environments
• Strong communication skills with the ability to clearly explain workflows and processes
• Comfort learning software tools and following established SOPs
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Ability to collaborate cross‑functionally and escalate issues appropriately
• Ability to travel domestically and internationally as required
• Must be able to safely lift, move, and store equipment weighing up to 65 pounds, with or without reasonable accommodation
• Must be able to successfully pass a background check, as required by certain clients
• Must be able to pass a background check

Nice‑to‑Have Experience

• Experience supporting SaaS platforms or mobile applications
• CRM, ticketing, or registration system experience
• Event production or onsite technical support experience

What Success Looks Like 

• Accurate and timely delivery builds for whiteglove service 
• High client onboarding and training satisfaction 
• Consistent SOP adherence and documentation quality 
• Reduced postrelease issues through effective readiness support 
• Positive feedback from customers and internal production teams 

Remote Work Requirements   

• Reliable highspeed internet suitable for video conferencing and collaboration   
• Dedicated, professional workspace free from excessive interruptions   
• Ability to work independently, manage time effectively, and communicate proactively   
• Availability during core business hours with flexibility for early or late meetings across time zones   

Benefits

• Competitive compensation
• Paid training on proprietary systems and tools
• Flexible, remote‑friendly work environment with travel opportunities both domestically and internationally
• Professional development and cross‑cultural exposure
• Collaborative and creative team culture
• Hands‑on experience with advanced event technology

Equal Opportunity Statement

Intravo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by law.

Employment Disclaimer

This job description is not intended to create a contract of employment. Employment with Intravo is at‑will, meaning either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law.

Accommodation Statement

Intravo is committed to providing reasonable accommodations to individuals with disabilities. If you require assistance during the application or employment process, please notify Human Resources.

Pay: $64,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance
• Work from home

Work Location: Remote