Product Support & Logistics Coordinator

Summary: This is a unique role that combines Customer Service/Sales (80%) and shipping and receiving duties (20%) and with a focus on product support and logistics coordination. The position plays a key part in both warehouse operations and front-end customer engagement, including order fulfillment, product knowledge, sales support, and logistics coordination.

Essential Duties and Responsibilities

Customer Service/Product Support (80%)

• Interact with suppliers, vendors, engineering, sales, and service/repairs staff.
• Order management which includes: processing, expediting, receiving and shipping orders using Epicor P21 ERP.
• Responsible for communicating with teams to address issues impacting shipping, sales, freight claims, profits and customer satisfaction.
• Prospecting and qualifying leads.
• Work closely with the outside sales team in establishing appointments.
• Following up with leads and existing customers to upsell or cross-sell.

Shipping & Receiving (20%)

• Responsible for product verification and receiving product, inventory control through cycle counts and supporting of returned goods (RMA) within the warehouse.
• Receive, sort, and manage incoming and outbound deliveries including support to UPS Shipping/LTL Shipping coordination with customers.
• Boxing, banding, and palletizing and creating protection products to prepare for shipment.
• Ability to work with small hand tools with mechanical capability.
• Loading and unloading trucks using forklift.
• Help maintain a clean and safe shop.
• Other duties as assigned.

Education/Skills/Experience

Required:

• Strong organizational skills; must be a self-starter and able to take direction with minimal supervision.
• Proactive learner with a drive for continuous improvement.
• Effective communicator across technical and cross-functional teams.
• Multi-tasking. and problem-solving ability, with a preference for roles that offer variety.
• Mechanical aptitude and curious hands-on approach to understanding systems and components.
• Must be proficient with Microsoft Office and Google products.
• Valid driver’s license.

Preferred:

• Customer service and/or warehousing experience in the industrial equipment industry.
• Familiarity with pumps, hoses, and filtration products.
• Forklift experience.
• Experience with Industrial Distribution.

Physical Requirements:

• Ability to occasionally lift 50 lbs.
• Ability to stand or walk most of the day.
• Ability to twist and turn up to 25% of day.
• Stoop and bend up to 25% of day.
• Ability to reach above shoulders up to 25% of day.
• Repetitive hand and wrist movements up to 50% of the day.
• Forearm rotation up to 25% of the day.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer