Product Support Specialist-Agricultural Equipment

Product Support Specialist- Manure and Biosolids Application Equipment

Summary: The Product Support Specialist (PSS) will provide focused support for designated manufactured products. The PSS will have primary responsibility for current product evaluation, service and end user issues/concerns and communicating them to all other functions within the company.

Responsibilities:

· Troubleshoot and problem solve product issues with /for dealers and company personnel

· Develop / Provide technical and product training to Oxbo’s internal service staff, Oxbo support channels, dealers, and customers.

· Review all field incident reports and coordinate communication between departments and support channels to resolve field service issues

· Work cross functionally in the distribution of all service bulletins, technical information, product updates/ programs

· Review and make determination for warranty coverage

· Participate in product validation and verification processes.

· Participate as a member of the 8D Root Cause teams for assigned products.

· Channel feedback from customers and field experience to Sales & Marketing staff to assist with product development and model year revisions. Focus areas to include reliability, maintenance and performance parameters.

· Assist with product demonstrations of new equipment as needed.

· Gain an understanding of the marketplace, provide feedback on competition based on field and customer needs.

· Collaborate on parts’ forecasts based on field use and failure observations.

· Assist Publications staff with the review of parts and operators’ manuals and the online product support library.

· Perform other duties as required.

The ideal candidate will have:

· Associate’s degree in agriculture or related Mechanical Engineering Technology and 5+ years’ experience as a service technician or Service Manager in an agriculture machinery business (or equivalent combination of education and experience)

· Experience with mobile agriculture machinery service, mobile electrical controlled hydraulic systems including open and closed loop systems, and mobile DC electrical systems including relay logic and CAN bus type systems.

· Experience in diesel engine troubleshooting and maintenance is also desirable.

· Strong troubleshooting (analysis/problem-solving) skills

· Strong communication (written and verbal) skills and Customer Service orientation

· Ability to read and understand electrical and hydraulic schematics

· Ability to work independently in a fast-paced environment

· Ability to work as a part of a team-with the engineering, purchasing, marketing, manufacturing, sales, and service groups

· The ability to travel up to 40% of the time.

Oxbo is committed to the principle of equal employment opportunity for all employees and applicants and providing employees with a work environment free of discrimination and harassment. Employment decisions at Oxbo are made without regard to race, color, national origin, citizenship status, gender or gender identity or expression, sexual orientation, age, disability, religion or belief, family or parental status, military or veteran status, domestic violence victim status, predisposing genetic characteristics and genetic information, credit history, salary history, known relationship or association with any member of a protected class, or any other status protected by federal, state, or local law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• On call
• Overtime

Experience:

• Agricultural Equipment: 5 years (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Grundy Center, IA 50638