Product Support Specialist (Remote - Las Vegas)

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Description

Are you an IT professional who enjoys solving customer issues? Do you want to work with a tight-knit team that values collaboration and delivers the best customer experience possible? If so, Everi/IGT is currently looking for a Product Support Specialist to support our payment solutions.

This role is a remote role based in Las Vegas. Only candidates who reside in Las Vegas and the surrounding areas will be considered.

What Will You Be Doing?

Provides technical instruction and troubleshooting support to customers; escalates issues as needed.
Display understanding of software & hardware-related user issues and an ability to provide tier 1 &2 level troubleshooting.
Manage requests from internal and external clients, resolving issues via e-mail, remote computer access, and telephone.
Interact with cross-functional teams, resolving customer issues and delivering timely responses to customer inquiries.
Ability to participate in an on-call rotation of 2 weeks every 2-3 months.

Skills, Knowledge and Expertise

2+ years of experience working in a technical support or software support role.
Experience with SQL is a big plus.
Strong customer service and communication skills.
Experience with CRM and/or Ticketing systems.
Compliance and licensing experience is a big plus.
Able to be a part of an on-call rotation.

Nice to have:

Systems administration or programming experience.
Gaming industry experience is great, but not required.

Why Us?

Be part of a global leader in gaming and technology innovation.

Work alongside a diverse team of professionals passionate about creating meaningful solutions.
Access to professional development opportunities and career growth.
Competitive compensation and comprehensive benefits package.
A culture that values collaboration, creativity, and respect.

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $28 - $35/per hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements.

#LI-TP1
#LI-Remote

About IGT

We’ve leveled up—IGT Gaming and Digital have joined forces with Everi, creating a global leader in gaming, digital experiences, and fintech. From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable entertainment powered by serious tech, player insights, and a passion for innovation.

With 7,000+ team members in 100+ countries, we’re not just global—we’re locally legendary. We partner with regulators, governments, and industry leaders to keep play fun and fair while pushing the boundaries of what’s possible.

Ready to shape the future of entertainment? Your next move starts here.
Learn more at igt.com or everi.com.

IGT is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.

** For All External Staffing Agencies **

IGT does not accept unsolicited agency submittals. Please do not forward resumes to our Executive team, Management team, or any current IGT employee for review. IGT is not responsible for any fees related to unsolicited resumes.

Similar jobs