Description:

Leadership & Team Management

• Lead, train, coach, and develop production, warehouse, and shipping personnel.
• Foster a positive, accountable, high-performance team culture focused on communication, consistency, and continuous improvement.
• Set clear expectations and hold team members accountable to performance, quality, and safety standards.
• Conduct regular employee training, performance evaluations, and ongoing development conversations.
• Promote cross-training and operational flexibility throughout the department.
• Lead by example through professionalism, organization, urgency, and teamwork.

Production Planning & Operations

• Fully understand, perform, and evaluate all production department job functions.
• Develop and manage daily and weekly production schedules to meet customer demand and company objectives.
• Coordinate roasting support, packaging, warehouse, and shipping activities to ensure smooth operational flow.
• Monitor production progress and make staffing, workflow, and scheduling adjustments as needed to maintain efficiency and on-time fulfillment.
• Drive operational improvements that increase throughput, reduce waste, improve accuracy, and support scalable growth.
• Ensure all production documentation and operational records are accurate and completed properly.

Resource & Inventory Management

• Manage labor, equipment, materials, and operational resources to support production goals.
• Maintain accurate inventory levels of green coffee, roasted coffee, packaging materials, and operational supplies.
• Partner with purchasing and inventory teams to prevent shortages, delays, or production interruptions.
• Monitor labor utilization, productivity, and departmental operating costs to support budget objectives.
• Help identify and implement systems and process improvements that improve operational efficiency.

Quality & Food Safety

• Maintain and enforce quality control standards to ensure products consistently meet company and customer expectations.
• Identify, investigate, and resolve quality issues promptly and effectively.
• Ensure compliance with all food safety, sanitation, and regulatory requirements.
• Support and maintain third-party audit standards including SQF, GMP, HACCP, and USDA Organic certifications.
• Maintain high standards of cleanliness, organization, and product handling throughout the facility.

Safety & Facility Standards

• Maintain a clean, organized, and safe working environment for all personnel.
• Implement and enforce workplace safety policies and procedures.
• Investigate safety incidents, identify root causes, and implement corrective actions.
• Ensure production equipment is properly maintained and operating safely and efficiently.

Communication & Cross-Functional Coordination

• Collaborate closely with customer service, purchasing, quality assurance and executive leadership teams.
• Communicate production schedules, operational challenges, and fulfillment updates proactively.
• Participate in leadership meetings and contribute to operational strategy and continuous improvement initiatives.
• Provide regular reporting and analysis of operational performance metrics.

Key Performance Indicators (KPIs)

Success in this role will be measured through performance in areas including:

• On-time order fulfillment and shipping accuracy
• Inventory accuracy and inventory control
• Production efficiency and throughput
• Labor utilization and productivity
• Waste reduction and material loss control
• Product quality and consistency
• Food safety and audit compliance
• Workplace safety performance
• Team development, retention, and accountability

Requirements:

• 3+ years of production, manufacturing, warehouse, or operations management experience
• Previous leadership experience managing teams in a fast-paced environment & knowledge of Employment laws as they relate to managing a team
• Food manufacturing, roasting, or packaged goods experience preferred
• Familiarity with SQF, GMP, HACCP, USDA Organic, or other food safety programs
• Experience using ERP systems, Microsoft Excel, and Microsoft Word
• Strong organizational, analytical, and problem-solving abilities
• Excellent communication and leadership skills
• Strong attention to detail and commitment to operational excellence
• Ability to multitask and adapt to changing priorities
• Ability to lift up to 50 lbs
• Experience with Scheduling, Timecard Approvals & Hiring
• High School Diploma Required
• Degree or Trade School Logistics Management Preferred but not required