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Production Operations Specialist

Professional Benefit Administrators leads with one guiding principle, provide exceptional benefit administration for self-funded health plans. Brokers who choose to partner with PBA will benefit from an ally who values cost containment, flexibility, responsiveness, member advocacy, transparency, and results. PBA collectively aligns through the organization’s core values of;

Work together and respect each other,
Be dedicated to the customer,
Be accountable and do what you say,
Take initiative and be willing to learn and strive for continuous improvement
Generate positive energy.

The Production Operations Specialist is responsible for the day‑to‑day health, monitoring, and stability of production systems within a third‑party insurance IT services environment. This role focuses on operational execution, incident management, and first‑line stakeholder communication to ensure uninterrupted service delivery and timely resolution of production issues.

This position includes shared team responsibilities such as supporting client onboarding, plan changes, and terminations, along with troubleshooting application issues, file transfers, FTP/SFTP processes, and support tickets.

Responsibilities

Monitor production systems, file runs, and scheduled jobs for failures or delays
Create, track, and manage incident tickets related to nightly and intraday production issues
Level 1 troubleshooting of all incidents
Communicate system status, incidents, and resolutions to management and stakeholders
Execute daily workorders and recurring operational tasks
Monitor department inboxes and communication channels for incoming production requests
Respond to inquiries from internal teams and external partners
Monitor and resolve production issues and file resends using the ticketing system
Troubleshoot issues across automation, FTP/SFTP, files, and databases
Import, export, validate, and troubleshoot data files (CSV, XML, Excel, JSON, TXT, ANSI X12: 837, 834, 835, 278, 999)
Support client lifecycle activities including onboarding, plan changes, and terminations
Maintain documentation in Confluence and ticketing systems
Communicate with internal teams and external partners (clients, vendors, brokers, banks)
Participate in testing and implementation of system and process changes
Identify opportunities for process improvement and automation
Support special projects as assigned

Skills Required

Associate or Bachelor’s degree in Information Technology or equivalent experience with programming fundamentals
2+ years of experience in service delivery, IT operations, or a related technical role
Experience with vendor integrations, EDI, file‑based data exchanges, and SFTP
Working knowledge of relational databases and SQL concepts
Experience with automation tools (e.g., Automate or similar platforms)
Understanding of programming fundamentals, including variables, conditional logic, and loops
Familiarity with ticket‑based workflow systems such as Jira and Confluence
Strong analytical and troubleshooting skills
Ability to thrive in a fast‑paced environment with competing priorities
Excellent written and verbal communication skills
Ability to multitask, prioritize work, meet tight deadlines, and work independently
High attention to detail and accuracy
Passion for continuous improvement and identifying opportunities to reduce issues and improve processes
Proficiency with Microsoft Office (Word, Excel), Teams, Outlook, FTP tools (e.g., FileZilla), SQL Server Management Studio, and text editors

Benefits and Compensation

PBA offers a wide range of benefits including medical, dental, vision, life insurance, AD&D, critical illness, accidental illness, FSA, disability and 401k.
The range for this role is $57,000-$63,000 annually based on prior experience

Professional Benefit Administrators is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Professional Benefit Administrators affords equal employment opportunities to all employees and applicants and specifically prohibits any and all discrimination and harassment based on race, race-related traits, color, religion, national origin, ethnicity, ancestry, military status, sex, pregnancy, sexual orientation, gender identity, disability (mental or physical), age, marital status, citizenship status, unfavorable military discharge, genetic information, order of protection status, and any other protected status under federal, state, and local law. Professional Benefit Administrators conforms to the spirit as well as to the letter of all applicable laws and regulations.

Pay: $57,000.00 - $63,000.00 per year

Benefits: