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Production Scheduling Assistant

Spokane, United States

Production Scheduling Assistant

Fireclay Tile is here to revolutionize the tile and design industry. By implementing an innovative digital platform paired with unmatched artisan-crafted products and client service, we've made it easier than ever to specify and purchase beautiful, sustainable tile sourced and handcrafted in the US. Our tireless commitment to innovation, transparency, and sustainability has not gone unrecognized. We aim to grow 25-35% annually and are recognized as the first B Corp for how we use Business as a Force for Good. With an innovative product, an ambitious team, and an inspiring mission, we're changing the way you think about tile. Come join the makers who support the dreamers!

The Team You’ll Work With …

As the Scheduling Assistant, you will work directly with our talented Scheduling team to audit, prioritize, monitor product status’ and communicate updates between the Production and Sales and Client Support teams. The Scheduling Assistant will support our production teammates ensuring they have the tools and information needed to execute what is scheduled on any given day. In this role, you will take ownership of key scheduling activities that positively impact productivity and profitability. Being a big player in helping to improve existing processes, and brainstorming new ideas to help adapt and improve efficiency between the teams. This role reports to the Production Planning Manager and is located on-site in Spokane, WA. Our culture thrives on professional development, ongoing training, and opportunities for growth within the organization. This is an hourly position that starts at $18.00 hourly full time.

The opportunities you will have …

We are in need of a Scheduling Assistant who can connect with our teammates through multiple channels including e-mail, phone, slack and in person. In this role, you'll be responsible for:
Managing and re-prioritizing SCS priorities for the scheduler. Providing status updates to Sales and Client Support team
Managing production priorities in Asana and maintaining a constant communication channel between the production leads and scheduler.
Inventory management: Monitor inventory levels of finished products, and supporting materials and ensure proper levels are maintained to avoid shortages or overstocking.
KPI Scorecard Reporting: Develop or maintain existing scorecards for the production management.
Cross-Functional Collaboration: Collaborate with other departments, such as procurement, logistics, to ensure a seamless flow of materials and information.
Technology Utilization: Utilize production planning software (Salesforce) , project management (Asana) , and communication applications (Slack).
Asana Task Creation: Create dedicated tasks for each late order in Asana, specifying the order details, required actions and deadlines.
Task Tracking: Regularly monitor the status of Asana tasks, and update task progress as actions are taken and milestones are achieved.
Communication: Maintain open communication either directly on the plant floor or via channels with stakeholders to address any questions, concerns, or obstacles hindering task completion.
Escalation Protocol: Establish an escalation protocol for particularly critical late orders, ensuring that senior management is informed and involved as necessary.
Data Analysis and Sorting: Utilize Excel to import and analyze order data, including order due dates, customer priorities, and production lead times. Create or use existing spreadsheets and pivot tables to sort and filter orders based on various criteria, such as urgency, revenue impact, or customer importance.

Serving as a Fireclay Tile Brand Ambassador, representing our core values including:

Kindness Honesty Tread Lightly on the Earth Measure Twice, Cut Once Ganas (Desire)

Accountable to the B Corp standards, we take care of our People and our Planet while turning a Profit.

About You …

You are an empathetic, kind, and patient person; you are socially conscious, creative, and innovative. You are comfortable working in a collaborative environment but can operate independently and use data to make decisions.
You focus on providing best-in-class support & communication between Production teams & Client Support.
Take initiative to find solutions
A doer, you find areas for improvement, prioritize, and get things done
Resilient and determined to ensure project goals are achieved on time
Flexible and fun demeanor with the ability to get involved in the details while maintaining a wider view
Knowledge in Excel
Maintain a communicative disposition with all teams to be able to give & receive feedback on what is working in processes and what may need improvement

Meet Erika! (Erika Austin | Linkedin)

The total compensation package for this position may also include other elements, stock options, and discretionary bonus in addition to a full range of medical, financial, and/or other benefits including a 4% 401(k) match, PTO (non-exempt) or FTO (exempt), benefits, sick time, and parental leave, and other perks. Details of participation in these benefit plans will be provided if a teammate receives an offer of employment.

Fireclay provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Fireclay will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting people@fireclaytile.com.

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