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Production Support

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

Learn more at https://ascendion.com/ .

Engineering to the Power of AI™, AAVA™, Engineering AI , Engineering to Elevate Life™, Enterprise Platforms AI , Data & Insights AI , Experience AI , GCC AI , Operations AI , Platform Engineering AI , Product AI , and Quality Engineering AI are trademarks or service marks of Ascendion ® . AAVA™ is pending registration. Unauthorized use is strictly prohibited.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

Build the coolest tech for the world’s leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About Ascendion

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion and a spirit of partnership. Come, change the world with us:
Build the coolest tech for the world’s leading brands
Solve complex problems – and learn new skills
Experience the power of transforming digital engineering for Fortune 500 clients
Master your craft with leading training programs and hands-on experience
Experience a community of change makers!

About the Role:

Job Title: Software Developer - Production Support

Job Overview:

We are seeking a Production Support Analyst with 5+ years of experience supporting enterprise applications within banking or financial services environments.
Strong expertise in incident management, production/application support, troubleshooting, and monitoring critical trading or business systems.
Hands-on experience with UNIX/Linux (RHEL), SQL, Control-M, Autosys, and applications built on Python, Java, or .NET. Skilled in handling high-pressure production environments, resolving system outages, coordinating with business and technology teams, and ensuring operational stability.
Experience with observability tools, ITIL processes, and cloud technologies is preferred. Exposure to capital markets, trading applications, AI/LLM initiatives, Grafana, Tableau and AWS is a plus.
Comfortable working in shift-based and rotational weekend support environments.

Key Responsibilities

Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Monitors trading application stack and critical batch processing to ensure operational stability
Engages regularly with business client services, infrastructure, and other stakeholders of supported applications
Resolves day-to-day issues impacting the application stack, acting as the first point of contact for Technology and Business
Creates, continuously improves, and maintains real-time monitoring dashboards for system operability and performance
Manages the onboarding of new businesses, clients, and applications to the team’s portfolio
Support on late night and weekends shifts on rotational basis

Required Qualifications

Experience or equivalent expertise troubleshooting, resolving and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python, Java, or .NET framework
Experience with relational databases and ability to write complex SQL queries
Experience working with UNIX/Linux platforms

Red Hat Enterprise Linux (RHEL)

Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident postmortems

Preferred Qualifications

Working knowledge of public cloud
Demonstrated knowledge of Networking/Infrastructure
Experience with KDB or other non-SQL databases
Experience supporting public/private cloud-based, Java, or e-commerce applications a plus
AWS certifications preferred (Cloud Practitioner, Architect, and/or Developer Associate)
Working knowledge of Grafana and Tableau is a plus

Location: Houston, TX (Onsite role)

Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$90,000– 100,000 annually]/[$45.00

$55.00 per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Position Information

Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$45-50] per hour]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [xx days/hours of paid time off] [xx days/hours of paid sick and safe time] [xx days/hours of paid vacation time] [xx weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Preferred Skills

Production Support

UNIX/Linux (RHEL)
SQL Queries
observability tools
ITIL processes
Control-M

Job details

Job ID

332141

Job Requirements

Production Support

Location

Houston, Texas, US

Recruiter

Rahul

Email

rahul.mandal@ascendion.com

About Ascendion

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

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