Production Support Engineer

• Perform trouble shooting, analysis, research and resolution using advanced query and programming skills, Conducts root cause analysis.
  
• Look for areas of improvement in monitoring, application stability.
  
• Should be open to learn FCI’s inhouse Product and other technologies and excel them.
  
• Communicate with line of business and management the overall status and health of the application.
  
• Be the first point of contact for production issues, support requests and alerts.
  
• Ensure issues and outages are properly documented.
  
• Proactively monitor application and infrastructure alerts and be able to react quickly.
  
• Documents major maintenance events and other significant product related issues
  
• Key part of constant improvement process. Recommending and implementing solutions to mitigate repeat issues and early detection.
  
• Directs and coordinates operation, maintenance, and repair of equipment and systems in field installations and internal teams.
  
• Communicate/escalate issues to appropriate functional areas with supporting evidence from application logs, pcap, service trend data etc.
  
• Writes and submits Engineering Change Requests (ECRs) to engineering to correct product performance deficiencies or reliability problems.
  
• Implement and manage service monitoring tools including agent-based application monitoring, log analysis/trending and health metrics.
  
• Documentation of application flows, monitoring techniques and resolution playbooks.

Requirements

• Bachelor’s degree in computer science or a related field.
  
• 2+ years of experience in Technical Production Support
  
• Strong analytical and problem-solving skills.
  
• Good knowledge of MySQL and Unix including queries and commands
  
• Familiarity with object-oriented design and programming principles and patterns, Knowledge of any programming language like Java is a plus.
  
• Understanding of message broker like Kafka & Understanding of AWS.
  
• Experience with Application and server Security monitoring and best practices is a plus.
  
• Ability to Conducts root cause analysis and Log analysis for better troubleshooting.
  
• Ability to perform data analysis from both business and IT, identify insights, and present findings.

Benefits

• Cashless medical insurance for employees, spouses, and children
  
• Accidental insurance coverage
  
• Life insurance coverage
  
• Retirement benefits including Provident Fund (PF) and Gratuity
  
• ESI*
  
• Sodexo benefits for income tax savings
  
• Paternity & Maternity Leave Benefit
  
• National Pension Saving