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Professional Academic Advisor and Student Success Coach I
Position Details
Classification Information
Position Classification Title
Academic Advising Professional, Advisor/Coordinator
FLSA
Exempt
Position Class
89672
Position Overview
Join the Ramily!
Join the Ramily!
Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
Winston-Salem State University invites applications for the Professional Academic Advisor and Student Success Coach I, a frontline, student-centered role within University College and the Division of Student Success. The Division of Student Success has four openings for the Professional Academic Advisor and Student Success Coach I:
- EHRA 445005
- EHRA 519006
- EHRA 519013
- EHRA 519014
This position is integral to the University’s inaugural longitudinal advising and student success model, providing consistent academic advising and success coaching to students from enrollment through key academic transitions and, within the model, through graduation. Grounded in NACADA Core Competencies, the Advisor and Student Success Coach I supports primarily first- and second-year students by fostering belonging, building self-efficacy, and promoting academic progress through proactive, learning-centered advising practices.
Key Responsibilities
Academic Advising and Success Coaching
- Manage an assigned caseload of prospective, first-year, and second-year students, providing continuous advising support through key academic transitions.
- Deliver individualized and group advising focused on course selection, general education requirements, major/minor exploration, and long-term academic and career planning.
- Conduct strengths-based academic coaching sessions that support goal setting, time management, academic skill development, and self-advocacy.
- Interpret and communicate university policies, procedures, and academic requirements related to enrollment, progression, and graduation.
- Audit student academic records, evaluate degree progress, review transcripts, and advise students on appropriate academic actions.
- Monitor student registration, academic performance, and progression to identify barriers to success and facilitate proactive intervention program with tier leadership.
- Maintain accurate, detailed, and confidential advising documentation in institutional systems.
Retention, Persistence, and Wraparound Support
- Serve as a primary point of connection for students by coordinating referrals to tutoring, counseling, career development, financial literacy, wellness, and other campus or community resources.
- Monitor retention, persistence, and graduation trends within the assigned caseload and provide targeted outreach to students in need of additional support.
- Coordinate and deliver timely communications related to course scheduling, academic deadlines, core requirements, and student success initiatives.
- Support students participating in academic recovery, readmission, or academic improvement programs by providing structured advising and retention services.
Data, Systems, and Continuous Improvement
- Utilize student success platforms, early alert systems, and predictive analytics to identify at-risk students and facilitate interventions with Tier leadership.
- Perform accurate data entry and maintenance of student success metrics and advising records.
- Analyze advising and student success data to inform outreach strategies, program enhancements, and communication efforts.
- Assist with the preparation of reports related to enrollment, retention, progression, and student outcomes.
Professional Development and Institutional Collaboration
- Engage in ongoing professional development to remain current on advising theory, student success practices, and NACADA standards.
- Collaborate with university partners to promote coordinated, holistic student support.
- Participate in first-year and second year experience initiatives, student success programs, and institutional retention efforts.
- Model a culture of care, accountability, collaboration, and student-centered service.
Evaluation Metrics
- Effective caseload management and accuracy of advising documentation.
- Responsiveness to student inquiries and follow-up communication.
- Retention, persistence, and progression outcomes within the assigned caseload.
- Improvements in student academic performance (e.g., GPA, credit completion).
- Student satisfaction related to advisor accessibility, care, and effectiveness.
- Demonstrated growth in student decision-making, self-efficacy, and navigation of institutional systems.
Why Join Winston-Salem State University
Winston-Salem State University is a public HBCU with a strong commitment to access, equity, and student success. This position offers the opportunity to be part of a transformative advising model that prioritizes long-term student relationships, proactive support, and meaningful impact on student outcomes.
Position Information
Position Number
519006
Working Position Title
Professional Academic Advisor and Student Success Coach I
Building and Room No.
Hill Hall, TBA
Appointment Type
Permanent Full-Time
If Time Limited.
Appointment Length.
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
Not Mandatory
Normal Work Schedule
8AM – 5PM Monday -Friday some evenings and weekends
Department Required Skills
Minimum Qualifications
- Bachelor’s degree in a related field or equivalent combination of education and experience.
- Minimum of two years of experience in academic advising, student success coaching, or a related student support role.
Preferred Years Experience, Skills, Training, Education
Preferred Qualifications
- Prior knowledge and engagement with NACADA.
- Strong interpersonal, written, and verbal communication skills.
- Demonstrated organizational skills with attention to detail and confidentiality.
- Proficiency with student information systems and advising technologies.
- Understanding of early alert, CRM, or retention platforms (e.g., EAB Navigate, Starfish, Anthology).
Core Values (Aligned with NACADA Standards)
- Caring: Advise with empathy, respect, and attentiveness to each student’s experience.
- Empowerment: Equip students with the skills and confidence to make informed decisions.
- Collaboration: Partner across academic and student affairs to support holistic development.
- Integrity: Uphold ethical practice, confidentiality, and professional accountability.
- Learning-Centered Practice: Approach advising as an educational process that promotes reflection, growth, and lifelong learning.
Required License or Certification
Valid US Driver's License
No
Commercial Driver's License Required
No
Physical Required
No
List any other medical/drug tests required
Posting Details
Posting Details
Internal Posting Only
No
Time Limited Position
No
Appointment Length
Salary
Commensurate with education and experience
Open Date
01/27/2026
Close Date
Open Until Filled
Yes
Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
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