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Professional Services Analyst I, Pre-Sales Technical Support
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
About the Role:
We are seeking a Solution Design and Professional Services Presales Support person to bridge the gap between sales solution strategy and post-sale professional services delivery. This role plays a critical part in ensuring complex customer solutions are well-designed, clearly scoped, and successfully delivered.
You will work closely with Sales, Solution Architects, Delivery Teams, and external partners to design end-to-end solutions that meet customer needs while aligning with operational and delivery standards.
What You’ll Do:
- Design & Presales Support:
- Partner with Sales teams to design scalable, supportable customer solutions.
- Translate business and technical requirements into solution architectures.
- Support development of solution documentation including SoWs, BoMs, and delivery plans.
- Participate in customer workshops and presentations.
- Professional Services Integration Support:
- Act as the expert between solution design and professional services execution.
- Ensure smooth handoff from sales to delivery teams.
- Align solution designs with delivery methodologies and service catalogs.
- Delivery Enablement & Governance:
- Support project readiness and kickoff activities.
- Provide technical oversight during implementation.
- Identify delivery risks and support mitigation strategies.
- Customer & Stakeholder Engagement:
- Serve as a trusted advisor to customers.
- Communicate with technical and executive stakeholders.
Required Qualifications:
- Bachelor’s degree in IT, Engineering, Computer Science, or equivalent experience.
- 3+ years of experience in presales solution selling, solution design, systems integration, or professional services.
- Experience delivering complex, multi-technology solutions.
- Experience delivering on Statements of Work and implementation strategies.
Preferred Qualifications:
- ITIL, or cloud certifications (Azure, AWS, GCP).
- Experience in consulting or managed services environments.
- Familiarity with security and compliance frameworks.
Job Specific Skills:
- Docuware Solution Engineer certified or equivalent
- Accounts Payable ERP knowledge
- Document Management platform knowledge
- Skills That Set You Apart
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication.
- Ability to translate technical detail into business value add.
- Customer-facing presentation skills.
- Strong organizational and time-management abilities.
Why Join Us?
- Work on complex, high-impact enterprise solutions.
- Influence solution strategy and delivery success.
- Collaborate with experienced professionals.
- Competitive compensation and benefits.
- Opportunities for growth and development.
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