Professional Services - System Support Engineer

Ingram Micro is a leading technology company for the global information technology ecosystem.

With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to businesses-to-business technology experts.

Our market reach, diverse solutions and services portfolio and digital platforms Ingram Micro Xvantage set us apart.

Roles and Responsibilities

• Installing and configuring internal systems and infrastructures.

• Diagnosing and resolving hardware and software-related technical issues.

• Responding to end-user support requests and providing technical assistance.

• Planning system updates and upgrades in line with client requirements.

• Performing regular maintenance and system checks to ensure operational continuity.

Qualifications

• Bachelor’s degree in Computer Engineering, Electronics Engineering, or a related field.

• Hands-on experience with the installation and management of Dell and HP servers and storage systems.

• Knowledge of hyper-converged systems, SAN, virtualization technologies, and virtual system management.

• Proficiency in technical English, especially for understanding documentation.

• Strong problem-solving and analytical thinking skills; effective communication and team collaboration abilities.