Program Analyst, Correctional Health Services

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Time: 8a-4p

Days: Mon-Fri

Facility: Trailer 2 Facility on Rikers Island

Since 2016, Correctional Health Services (CHS) has been the direct provider of health care in the New York City jails. Deeply committed to human dignity and patient rights, CHS is part of the NYC Health + Hospitals system and is a key partner in the City’s efforts to reform the criminal-legal system. Our in-jail clinical services include medical, nursing, and mental health care; substance-use treatment; social work; dental and vision care; discharge planning; and reentry support.

Position Overview

This full-time position reports to the Chief of Operations. The Program Analyst will coordinate and supervise quality initiatives with broad latitude to participate in Quality Improvement and Quality Assurance work across the Operations Department. This role involves developing a deep understanding of workflows and operations across all Operations subunits and working across disciplines to coordinate quality initiatives, analyze data, and support presentations.

Essential Job Functions:

• 
  Oversee data management and presentation for Operations Quality Improvement Committee meetings in collaboration with CHS teams across all disciplines. Maintain and distribute monthly Quality Improvement reports.

• Coordinate inter-departmental and facility-based quality improvement meetings to deliver direct feedback to the Operations team.

• Collaborate with Quality Improvement Committees and Operations leadership to fulfill departmental Quality Improvement Committee (QIC) and New York City Health + Hospitals (NYC Quality Assurance and Performance Improvement (QAPI) obligations.

• Monitor and facilitate the completion of Operations Performance Improvement Projects that achieve defined quality objectives.

• Collaborate with Operations leadership to disseminate findings within CHS and to external stakeholders as appropriate.

• Develop skills in operational improvements and apply them to continuous quality improvement cycles. Learn operational workflows of care delivery across all jails in order to identify areas for focused improvement initiatives.

• Serve as a liaison among Operations leadership, Information Technology (IT), informatics, and other departments regarding new reports and initiatives.

• Participate in the implementation of new quality improvement projects and the revision of existing initiatives.

• Contribute to additional data projects and tasks as assigned by CHS.

• Provide cross-coverage for the administrative support needs of Operations leadership.

1. A Master’s degree from an accredited college or university in Public Administration, Public Health, Business Administration, or a related discipline, and one (1) year of full-time experience in an administrative capacity in business management systems, general administration, health care or medical/patient systems administration; or,
2. A Baccalaureate Degree from an accredited college or university in Public Administration, Public Health, Business Administration, or a related discipline, and two (2) years of full-time experience in an administrative capacity in business management systems, general administration, health care or medical/patient systems administration.

Departmental Preferences

• Master's Degree in Public Health, Master's Degree in Public Administration, or related degree with a concentration on quantitative and/or qualitative analysis

• Experience working within correctional settings on research and r data-driven projects.

• Strong data/statistical analysis and database management skills;

• Advanced knowledge of Windows and Microsoft Office Suite and familiarity with standard statistical software packages (SPSS, SAS, etc.);

• Interest in correctional healthcare;

• Excellent interpersonal communication skills and ability to work collaboratively with other disciplines, including DOC staff;

• Strong organizational, project management, and multitasking abilities.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.