Program and Operations Manager- Billing and Assessments

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This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The City of Richmond Department of Finance is seeking a highly qualified, experienced, and detail-oriented customer service professional to fill the position of Program and Operations Manager. The incumbent will be responsible for managing three units: Real Estate Tax, Personal Property, and Business Tax Units. Incumbents will oversee daily operations and direct work flow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel.

Duties include but are not limited to

• Reviewing Revenue Administration existing hardware and software to identify inefficiencies or limitations
• Assisting wih the implementation of new software and training staff
• Management & supervisory duties, recruiting, hiring, training, shadowing and evaluating
• Evaluate and analyze reports, manage budgets, and gather information
• Oversee Revenue Administration Programs (i.e. Tax Relief for the Elderly & Persons With Disabilities, Business License Incentive Program, Community Involvement)
• Daily and constant communication with Management and Supervisory staff
• Prepare and submit reports (monthly and ad-hoc as needed)
• Manage DMV Contracts
• Operational functions within the various units:
  • Billing Functions Real Estate Billing
  • Personal Property Billing
  • Updates on various forms for Business & Personal Property Tax
  • Bank Franchise
  • Daily Rental
  • New incentive Program

Qualifications, Special Certifications and Licenses

KNOWLEDGE:

• The incumbent will have knowledge ( or some combination of knowledge in) accounting, budgeting, and accounts payable/receivables. Considerable knowledge with computer programs such as Microsoft Office Suite; data analysis, data management, and electronic databases and related software applications.

SKILLS:

• The incumbent will be skilled in communicating and coordinating with various internal and external departments, creating and implementing policies and procedures, and gathering and interpreting data routinely.

ABILITIES:

• The ideal candidate will be adaptable and able to think critically to organize, multitask, and problem solve.

• Bachelor’s degree in business, accounting, finance or public administration or field related to assignment.
• Six years of journey-level professional experience in area related to assignment.
• Two years of supervisor experience.
• A Master’s degree in Business or Public Administration or field directly related to assignment is preferred.
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, HR Division Chief by email at Jessica.McKenzie@RVA.GOV.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.