Program Director, Energy Training

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Primary Location:

CUNY SCHOOL OF PROFESSIONAL STUDIES

Bargaining Unit:

No

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its’ 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Within and created at the same time as CUNY SPS, the Office of Innovative Learning Solutions (ILS) designs custom workplace learning programs to help organizations achieve their goals. We are experts in research-based learning practices, online as well as in-classroom curriculum development and implementation. We are uniquely positioned to respond to organizational learning needs and support change management initiatives swiftly and effectively.

Description:

The CUNY SPS Office of Innovative Learning Solutions (ILS) seeks an experienced and detail-oriented learning and development professional to join our training team in the role of Program Director. This role will be an integral part of the Energy Training team that manages the design, development, delivery, and administration of relevant learning programs on behalf of the Department of Citywide Administrative Services’ (DCAS) Division of Energy Management. This program prepares City facilities personnel to make energy-smart decisions that assist the City of New York in meeting its greenhouse gas (GHG) emissions reduction goals. The program is designed to help facility professionals across City agencies envision and complete a learning path specifically targeted to their professional and personnel development goals.

The Program Director, Energy Training has an integral role in ensuring the overall effective operation of the Training Operations and Program Effectiveness workstreams.

The role leads a training team that includes a Senior Program Manager, Training Operations, and a Senior Program Manager, Program Effectiveness. These roles are supported by two Learning and Development Program Specialists, a Program Coordinator, a Learning Management System (LMS) Administrator, and a Lead Data Program Analyst. The Program Director, Energy Training also supports special projects and workgroups within CUNY SPS ILS.

Duties and Responsibilities:

Reporting to the Senior Program Director, Office of Innovative Learning Solutions, the Program Director will oversee the seven members of the Energy Training Team and:

• Provide leadership and vision to the staff involved in the delivery of a portfolio of instructor-led, hybrid, and virtual courses, webinars, and self-directed training to a diverse technical and non-technical audience that includes Building Operators, Engineers, Energy Managers, Facility Managers, Electricians, and other agency energy personnel.

• Develop, liaise with, and manage program sponsor and related stakeholder relationships and partnerships.

• Supervise two direct reports: the Sr. Program Manager Training Operations (with four staff members) and the Sr. Program Manager, Program Effectiveness (with one staff member).

• Consult with client organizations on employee performance factors and support the design of learning interventions to enhance employee knowledge and skills.

• Lead programmatic administration activities inclusive of budget management, procurement, personnel management, and other operational responsibilities related to overseeing grant-funded programs

• Identify opportunities for process improvements and maintain documentation on standard operating procedures for all programmatic activities.

• Initiate and/or support vendor partnerships for instructional design and training delivery projects.

• Monitor advances in the field of Adult Learning to identify practical applications that impact the learning process, inclusive of developing and implementing new strategies that enhance employee behavior change back on the job and improve outcomes in the workplace.

• Ensure programmatic compliance with ANSI/IACET standards. Oversee the overall administration of the CE/T program to ensure the effective operation of the Training Operations and Program Effectiveness workstreams, inclusive of strategic planning, stakeholder management, and fiscal administration.

• Oversee the management of training support systems that include a Learning Management System (LMS) and Student Information System.

• Oversee the building of staff capacity for training delivery through the recruitment, onboarding, and professional development of technical subject matter expert instructors and coaches.

• Oversee the vetting, contracting, and management of vendor partners and sub-contractors.

• Oversee marketing, logistics, and registration management for the portfolio of energy training courses.

• Support energy-related special projects and initiatives.

• Other duties as assigned.
  

Qualifications:

• Master’s Degree in adult learning, organizational development/learning, human resources management, or a related field.

• 8-10 years of experience designing, developing, and/or delivering training to adult learners; at least 2 of which involve management of a training team.

• Demonstrated experience:

  • Managing stakeholder relationships, including internal/external clients, business or organizational partners.

  • Recruiting, hiring, and supervising a diverse staff of learning professionals.

  • Recruiting, hiring, and evaluating Subject Matter Expert (SME) trainers/learning coaches.

  • Developing and managing complex project budgets.

  • Designing learner-centric, instructor-led, virtual, or self-directed training that results in behavior change back on the job.

  • Implementing a training measurement and evaluation methodology with supporting data collection processes and overseeing all contract and data reporting processes to sponsor.

  • Vetting and engaging vendors and other contractors.

  • Consulting with internal/external clients or business partners.

• Ability to:

  • Communicate effectively, both orally and in writing/email.

  • Work collaboratively within a team, as well as independently.

  • Effectively use organizational skills to manage staff and processes.

  • Produce work products that demonstrate an attention to detail.

  • Use excellent interpersonal skills in interactions with staff at all levels in the organization.

  • Use Microsoft Office productivity software (e.g., Microsoft Access, Excel, Outlook, PowerPoint, Project, Word, and Visio) at an intermediate proficiency level.

• Prior experience:

  • Managing Learning Management or Student Information Systems.

  • Delivering instructor-led training to adult learners in classroom or synchronous environment using Zoom or similar platform.

  • Developing asynchronous training for self-directed learning.

  • Using content authoring software such as Articulate Captivate or Storyline to develop e-Learning course content.

  • Working for a city, state, or federal government agency.

  • Overseeing accreditation processes, policies, and procedures.

Please note: Candidates must be authorized to work in the United States. Sponsorship is not available for this position.

Cover Letter Required: Yes

Location: CUNY SPS, 119 W. 31st St., New York, NY and Remote

Pay Range:

$115,000-$130,000

RFCUNY Benefits
RFCUNY Employee Benefits and Accruals

Equal Employment Opportunity Statement
The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.