Program Manager

• Closing date: 12-Nov-2025

About the Role

An exciting opportunity to join the Qatar Airways IT - PMO team as Program Manager. This role within IT PMO is responsible for driving IT sourcing and vendor governance initiatives across IT. This role ensures effective collaboration with internal stakeholders and external vendors to deliver IT products and services that are aligned with organizational standards, compliance requirements, and strategic objectives. In addition, it incorporates vendor performance management by establishing frameworks to monitor and evaluate vendor performance metrics and Service Level Agreements (SLAs), driving consistent quality and accountability throughout service delivery.

Your duties would include:

• Lead sourcing initiatives for IT in partnership with IT Lines of Business (LOBs), QR Procurement, and Legal teams.

• Oversee the end-to-end RFX process from requirements gathering to acquisition of tools, products, or services.

• Lead RFP, RFQ, and Tender processes, ensuring coordination of technical evaluations with Subject Matter Experts (SMEs) and alignment with QR Procurement policies, while managing the development and review of functional, technical, and non-functional requirements (NFRs).

• Establish Vendor Performance Management framework and enable the monitoring of vendor performance metrics and Service Level Agreements (SLAs).

• Vendor Management aspects such as Performance Management, Pricing, Governance, Change Management, and Information Security/Data Protection.

• Drive accountability and compliance to maintain consistent quality and service delivery.

• Manage and optimize operations of Offshore Development Centers (ODCs) and secondment partners and ensure timely availability of skilled IT consultants for project needs while adhering to QRG policies

• Collaborate with QR Procurement and Contracts Department to evaluate current procurement processes and templates to identify areas for streamlining and adapting processes for IT-specific products and services.

• Lead key IT projects and programs assigned by the line manager.

• Ensure alignment with IT PMO governance standards and organizational objectives.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

We are looking for a passionate and experienced professional to join our IT - PMO team. The ideal candidate should possess the following:

• Bachelor’s Degree or Equivalent with Minimum 15 years of job-related experience

• Minimum 5 years of experience in procurement and vendor management for an IT function.

• Experience in leading IT projects, of which at least 3 years should be in successful delivery of large-scale Programs.

• Proven experience in managing IT partners & related contracts.

• PMP certification or demonstrable Project & Program Management experience.

• Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.

• Airline Industry experience though not essential would be an added advantage.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.