Program Manager

The Program Manager will participate to plan, implement, manage and evaluate service/department activities for Children's National Medical Center in accordance with accepted national standards and administrative policies.

Minimum Education
Bachelor's Degree (Required) Or
Master's Degree (Preferred)

Minimum Work Experience
5 years of related experience (Required)

Functional Accountabilities
Program Management & Development

• Assist in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to

• achieve goals.

• Assist in the development, evaluation and implementation of new ventures, services and partnerships.

• Create project plans with milestones, deliverables, and accountability assignments.

• Implement strategic initiatives through management of day to day program operations; troubleshoot operational issues and develop action plans to resolve.

• Collaborate on significant operational/issues/barriers.

Budget and Financial Management

• Prepare documentation and projections to support the operating and capital budget planning process.

• Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.

• Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.

• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

• Evaluate reimbursement and denial trends and develop and implement action plans to address issues.

Business Acumen and Managing Results

• Understand key financial and budgetary principles and apply and incorporate them into management planning and decision making.

• Understand organization’s business environment (e.g. regulatory bodies, strategic alliances, community partnerships, etc.).

• Develop and continually monitor budgets, fiscal performance and resource allocation.

• Anticipate future strategic, operational and financial trends and consequences in the market place.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Change Management

• Energize stakeholders and sustain commitment to change in approaches, processes and strategies.

• Maintain a positive environment during the course of change, remaining alert to issues.

• Use analysis, judgment, and experience to identify the root causes of problems and develop appropriate strategies to resolve.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others’ ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things