Program Manager

Summary:

The program manager’s responsibility is to strategically deliver the desired outcome of maintaining and effectively retaining Freedom Mortgage’s pool portfolio within Freedom Mortgage, Agencies, and/or investors compliance thresholds or SLAs for all documents and pool certification/re-certification requirements.

Essential Job Functions:

• Formulates, organizes, and monitors inter-connected projects in relation to obtaining accurate documents and pool certification requirements.

• Prioritizes the workload for the team to ensure higher critical items are worked timely.

• Leads, mentors, trains, and evaluate program staff.

• Develops and controls deadlines in relation to pool certification compliance.

• Applies change, risk, and resource management as program develops.

• Oversight of staff and vendor relationship.

• Works with Assoc. Director on program performance to maximize accuracy and effectiveness.

• Conducts appropriate research to resolve corrections, escalated issues, and with critical thinking skills.

• Coordinates and maintains high level reporting to showcase the programs’ efficiencies/deficiencies with viable solutions.

• Ability to work in a fast-paced environment, remain calm in stressful situations, be flexible, work well with many interruptions, have multi-tasking capabilities, and quickly adapt to change.

• General office duties, with phone calls outbound/inbound, emails, etc. when following up on recovery of documents.

• Must exhibit very thorough detail orientation.

• Comply with all company policies and procedures.

• Maintain regular and punctual attendance.

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• BS/BA or equivalent, preferred.

• 5+ years of mortgage experience with processing documents, required.

• 3+ years of document management related experience, required.

• Strong knowledge of Agency guidelines, Ginnie Mae, Fannie Mae, Freddie Mac, preferred.

• Business analysis skills are required, project management preferred.

• Proficient in Ginnie NET and/or Mortgage Industry Custodian Site Portals, strongly preferred.

• Proficiency with Microsoft Office tools with strong skills in Excel.

Certificates, Licenses, Registrations:

• None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues, but typically are not complex. Problems may require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.