Program Manager

Job Description

Oversee the full program lifecycle for large, multi-year IT development programs, including planning, design, procurement, and implementation. Provide executive-level leadership, decision-making guidance, and strategic direction to cross-functional technical teams.

Responsibilities

Program Leadership & Strategy

• Oversee the full program lifecycle for large, multi-year IT development programs, including planning, design, procurement, and implementation.
• Provide executive-level leadership, decision-making guidance, and strategic direction to cross-functional technical teams.
• Establish program governance frameworks, reporting structures, KPIs, and performance metrics aligned with organizational and client objectives.
• Drive alignment between client goals, regulatory requirements, operational constraints, and project execution plans.
• Develop and maintain comprehensive program roadmaps, ensuring timely delivery of milestones and deliverables.
  
  

Stakeholder Engagement

• Serve as the primary interface with authorities, senior leadership, regulatory agencies, and third-party technology partners.
• Facilitate program workshops, steering committee meetings, progress reviews, executive presentations, and stakeholder coordination sessions.
• Build and maintain strong, trust-based relationships with clients and key program participants across the Middle East region.
• Represent malomatia in industry forums, client engagements, and business development activities related to the aviation sector.
  
  

Technical Oversight

• Review program scopes, design deliverables, technical studies, solution architectures, and IT infrastructure packages.
• Provide directions on systems integration.
• Monitor adherence to industry IT standards, cybersecurity requirements, data privacy regulations, and industry best practices.
• Ensure seamless integration of IT solutions with operational environments.
  
  

Program Controls & Reporting

• Manage program budgets, schedules, risk registers, change control processes, and cost forecasts.
• Oversee program reporting, dashboard development, and executive summaries for senior management and client stakeholders.
• Ensure prompt identification and resolution of issues affecting cost, schedule, quality, safety, and operational continuity.
• Implement and maintain quality assurance and quality control processes across all program workstreams.
  
  

Team Leadership

• Lead, mentor, and support multidisciplinary teams of project managers, IT engineers, solution architects, and controls specialists.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Support staff development, recruitment, performance reviews, and succession planning within the program team.
• Coordinate with internal malomatia business units and external subcontractors to ensure resource availability and alignment.
  
  

Qualifications

• Bachelor's degree in computer science, Information Technology, Engineering, Business Administration, or a related discipline.
• 12+ years of progressive experience in program or project management for complex IT infrastructure and digital transformation projects.
• Proven, hands-on experience managing IT projects within the airline and/or airport industry, including familiarity with IT systems and aviation operations.
• Minimum of 5 years of professional experience working in the Middle East, with a deep understanding of the regional business environment, regulatory landscape, and cultural nuances.
• Demonstrated ability to manage large, cross-functional teams and maintain client relationships at the executive level.
• Strong communication, presentation, negotiation, and organizational skills.
• Ability to resolve complex design, integration, and coordination challenges in high-pressure environments.
• Proficiency in program management tools and methodologies (e.g., MS Project, Primavera, Jira, or equivalent).
• Arabic language proficiency.
  
  

Preferred Qualifications

• Master's degree in information technology, Engineering, or Business Administration (MBA).
• PMP, PMP, PRINCE2, or equivalent project/program management certification.
• ITIL certification or demonstrated experience with IT Service Management frameworks.
• Strong understanding of aviation regulatory standards (ICAO, IATA), airport planning principles, and IT security compliance.
• Experience with major hub and multi-million-dollar capital IT programs in the GCC region.
• Familiarity with systems integration, cloud services, cybersecurity, and AI/data analytics within the aviation sector.
• Arabic language proficiency is a plus.